AmTrust Reviews

3.9

71% would recommend to a friend

(1,361 total reviews)

Barry D. Zyskind

76% approve of CEO

72% positive business outlook

AmTrust has an employee rating of 3.9 out of 5 stars, based on 1,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AmTrust employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews
2.0
30 Dec 2018
Recommend
CEO approval
Business outlook

Pros

Depending on your department, you can get to work with some pretty cool people. The company makes an effort to keep in-house development software current, and internally we're laying the groundwork for revamping a lot of the code. I can't speak for every team, but for mine, there's not really any micromanagement involved, and the work/life balance and work from home policies are great as well. I've had the chance to learn under several great coders with a variety of specializations, each looking at the spaghetti mess from the prior era of the company, looking at it an actually planning on how they're going to fix it, then working diligently to fix it. Occasionally, the company holds some sort of break from work as well, something like a small fair with carnival games and a booth in the summer, numerous blood drives, et cetera. The coworkers are great, and even though I'm not rating this five stars, I have few regrets about most of the people I've had the pleasure of working with in the company.

Cons

Forgive me for being ambiguous for some parts of this, but pretty much all of this is going to boil down to "Ariel is creating a gloomy environment where many of us are expecting another round of layoffs," so I can't go too much into detail otherwise I'll state confidential information. Recently, Ariel Gorelik, the new CIO, announced to the that the company is going to be selling off and outsourcing some of its IT infrastructure, and consolidating some of its IT. Whenever he was asked about this, Ariel responded that those of us "good at our jobs" didn't have anything to worry about, but the whole time we were left in the dark as to HOW management was to evaluate us. Currently, the company asks that employees fill out timesheets through two programs, one per-project, and the other more or less per-department. However, in order to log our time for a project, the project head needs to add us to it, and since the system is designed to keep us in the dark, half the freakin' time we aren't made aware of who the project head is! What should take 15 minutes can easily drag into hours because of us requiring to relearn how to fill in a timesheet because Ariel found a new toy online and wanted to throw money at it. This was the same man who delivered a 100-member layoff last year, without explaining what evaluation they used, telling us that they were going to start evaluating us again, while reducing the size of IT, following the company going private. I had a coworker, sweet young lady who constantly gets yelled at by business because of that Wim Hovens quote, break down later that night and through the rest of the workweek until we talked about all of her worries, because she saw what was on the wall. I know people who quit months after the last layoff Ariel delivered because Ariel failed to make those of us that stayed confident in our futures with Amtrust, among them people whom I can't even say their titles of, for fear of inviting backlash against their professional careers. I still work with people, brilliant people, who are preparing to leave, or would happily sign up for a round of layoffs just because it means not waiting for the one afterwards. When I look at my workstation, I see men and women, both more powerful and smarter than I am, repeating what my own gut is telling me. Maybe in a couple years, this will blow over, but in the meantime, that weight of doom will be sitting with every pause in work, every second waiting for a business analyst to get back to me, every meeting, every elevator ride... every quiet moment... and whenever you're sitting there for 8 hours a day in front of a computer, you get a lot of quiet moments...

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AmTrust Response
7y
Thank you for your feedback. At AmTrust, I have an open door policy where all employees are able to come and speak with me personally to discuss any questions, concerns or career challenges. You can be assured that AmTrust remains financially strong and stable by visiting http://ir.amtrustfinancial.com/releases.cfm, where you can also read the company’s responses to recent news reports. For further feedback and discussion, I encourage you to reach out to me or our HR team at AmTrustCareers@amtrustgroup.com. Ariel Gorelik – CIO, Global Technology & Operations
1.0
1 Nov 2023
Recommend
CEO approval
Business outlook

Pros

An abundance of paid holidays

Cons

This place is toxic. A new VP was brought in from LM and there is just very weird and bazaar behavior going on here. He brought his cronies from LM. They now hold AVP, manager, supervisor and adjuster positions. If you disagree with any of them you will be out the door in no time. Whether it’s pushing you out by treating you like trash or putting you on performance due to their petty micromanaging, they will get you gone one way or another. If you are one of the LM people you will get special treatment and most likely love it here. LM people can be insubordinate and disrespectful with no consequences. These guys will make sure the LM’s get the most money and the least amount of work. Basically, if you’re not from LM just run the other direction and save yourself some grief. They just laid off adjusters (some who were amazing at their job) due to reorganization but then hired more LM people. It’s almost comical at this point. The claims systems are archaic. You spend too much time restarting them, waiting for them to respond, and going through multiple steps to complete a simple task. IT is not very helpful and will place your issues at low priority when the problems your are having enable you from working. Micromanaging is high. Nobody is on the same page. You’ll get a different answer to the same question from every person you ask. Also, I have been told they are requesting people leave 5 star reviews on Glassdoor. So, be careful taking all those good reviews into consideration.

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AmTrust Response
2y
Thank you for your review. Amtrust Claims leadership remains committed to providing our employees a positive experience that allows them to be successful at AmTrust. Opportunities for development and growth are the foundation to our success as a company. We are proud to see our colleagues attain internal promotions allowing us to grow and form a strong leadership team. We are proud that many colleagues have returned to AmTrust and welcome their renewed energy to AmTrust. While we continue to acquire, develop, and retain talent that will power our growth, it is important to us that our employees feel supported, please reach out to us at AmTrustEmployeeCenter@amtrustgroup.com or the anonymous hotline, 844-331-2374, so that we can learn more about your concerns.
1.0
28 Mar 2019

Unwinnable

Recommend
CEO approval
Business outlook

Pros

There are a lot of unique challenges. With the consultant and outsourced resources, the ability to learn from experienced people is worth spending some time at the company. There are also some really kind hearted and good people still working with the company. Dallas, West Coast, and European teams are amazing groups. As mentioned in other reviews PTO is almost extreme with the holiday schedule to the point it can cause issues during certain months. It does provide a good break during hectic times. Benefits are average to the market.

Cons

Lack of Diversity & Nepotism - The C-Level, with one exception is middle aged jewish males. That one exception covers two out of three criteria that seems to be needed to be at the top. They are all friends and family of one half of the owning entities. At least half do not have the background to be in their current positions, which has been proven by the consultants that are actually calling the shots at AmTrust. Almost all Minority managers have been let go or have left due to mistreatment. The NYC is literally segregated between two floors, with employees similar to the C-Level mentioned above on one floor and everyone else on the floor below. I’m a jewish man myself, but seeing the lack of diversity and cliques are detrimental to the business, morale and ethical ideals. Financial Issues - After multiple years of putting out bad numbers, the company went private, mostly due to public scrutiny but also to keep as much of their accounting ineptitude behind closed doors. The former finance leader still works for the company apparently until things are cleaned up. The company became bloated, which is being cleaned up with ongoing RIFs and there were many bad M&A deals that are now being sold off. AmTrust got into many LOBs they did know how to integrate properly. Storm of Events - Three major events happened 3-4 years ago. The original founder, a brilliant businessman passed away which left leadership which only had AmTrust on their resume in charge. A change in external auditing firms, brought a fine tooth comb into the bookkeeping which exposed a great deal of issues and caused everyone to make knee-jerk decisions. The purchase of Tower, a failed insurance company, putting their leadership in high level positions especially in areas where they made big mistakes leading to their demise (Spending, UW/Actuary). Entrepreneurial doesn’t mean what you think. There are some cases where it has worked out. Good people getting promotions. For the most part though, entrepreneurial means doing other people’s jobs, who have either left, been fired or never existed in the first place, in order to do your job. Vacuums are constantly being created and you begin to look as a failure as you may rely on the missing service. Anyone that has been recruited can tell you they are not doing they job they were hired to do. For a few people it’s a good thing. For most, it means 60-80 hour weeks. Entrepreneurial also means having the ability to be cold and betray your co-workers. Many managers are pitted against each other to see who comes up with the cheapest and fastest solution. Rarely the best. The word is heavily used wrongly in recruiting materials to bring in young, low salary people.

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AmTrust Response
7y
Thank you for providing feedback. We want you to know we are listening and take this feedback seriously. Our recruiting efforts aid AmTrust as an entire organization and our Recruiters work hard to source candidates based on experience, expertise in the field and hiring needs. We are committed to constantly making our organization better and ensuring all employees are valued. For further discussion, please reach out to us at AmTrustCareers@amtrustgroup.com.
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