Pros
your coworkers are always going to be the ones to go to. ALWAYS
Cons
there are a lot of cons about this company, and their are not enough characters in this box for me to list them all. But I will say, make sure you RESEARCH the company before you sign on to do the job of a Customer Service Rep, because 10x's outta 100, you are going to be doing the job of other departments, and get blamed if there is a mistake. Training is poor, there is always a "change" that doesn't make sense to the business need. they are so worried about "the numbers", QA,Adherence, FCR, and everything else we don't really care about. Offer "appreciation bonus" then turn around and exclude those individuals who didn't "meet the numbers for the month." So much for appreciating me for taking your calls everyday, getting verbally abused by strangers, getting called out my name for a reasons I truly can not change. It's really sad, because when I first started working here, I loved it. No issues, but something changed when they merged with IBC- and we became a Dysfunctional Family of Companies. Please if you do decide to work for this company, please know what you're getting yourself into. Ask around, read a review if you will.