Does American Auto Shield pay their employees well?

According to anonymously submitted Glassdoor reviews, American Auto Shield employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at American Auto Shield. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at American Auto Shield?

29% of American Auto Shield employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Auto Shield 2.9 out of 5 for work life balance, 2.5 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at American Auto Shield?

Claims Adjuster (40) , Customer Service Representative (13) , Automotive Claims Adjuster (4) , Auto Claims Adjuster (3) , Mechanical Claims Adjuster (3) , Payment Processor (3) , Supervisor (3) , Automotive Mechanical Claims Adjuster (2) , Claims Customer Service Representative (2) , Claims Specialist (2) , Claims Team Lead (2) , Customer Service Representative (CSR) (2) , Team Lead (2) , Technical Claims Adjuster (2) , Technical Claims Specialist (2)

What are the pros of working at American Auto Shield according to real employee reviews?

"Work from home and pay is good." ((in 24 reviews)); "The pay is good and there is opportunity for overtime if you want it." ((in 20 reviews)); "The benefits are good." ((in 10 reviews)); "Good people at the entry and mid" ((in 7 reviews)); "The company offers excellent benefits, including health insurance and a 401k plan with matching funds." ((in 3 reviews))

What are the cons of working at American Auto Shield according to real employee reviews?

"Poor management, lack of upward movement, inconsistent messaging" ((in 10 reviews)); "Training was completely different from actually taking phone calls." ((in 7 reviews)); "Bad Managers If you are in Colorado, they are moving to 3 days in office starting in November/December 2023." ((in 4 reviews)); "Leadership has no accountability at all." ((in 4 reviews)); "Nepotism runs rampant in management, from the very top (TT) down." ((in 3 reviews))

What are employees saying about American Auto Shield redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Auto Shield redundancy and their outlook for job security at American Auto Shield in 2026.

American Auto Shield Reviews

2.5

29% would recommend to a friend

(176 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

American Auto Shield has an employee rating of 2.5 out of 5 stars, based on 176 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American Auto Shield employee rating is 32% below average for employers within the Construction, repair and maintenance industry (3.7 stars).

Reviews by job title

176 reviews

1.0

14 Feb 2024

Worst place I've worked at in over 20 years

Software engineer

Recommend

CEO approval

Business outlook

Pros

I mean the salary was fine.

Cons

- The company is 10 years behind on the technology front. I seriously reconsidered my decision to join when I saw the equipment they were providing me. - Work life balance is absolute garbage. AAS does not believe in time away from work. You won't even start accumulating PTO time until after 3 months. People coming back from vacation were treated poorly by management. They were made to feel like they had done something wrong. - I tested positive with Covid and was expected to continue work as usual. I was explicitly told that I was not allowed to die until my project was complete. -If they hire you to work remotely you need to be aware that if you are within 50 miles of the office you will be expected to start coming in. They will not be upfront in their communications about this. - Let's be honest, they essentially sell extended warranties for vehicles. The company matches the reputation of this type of position. You will not feel any sense achievement or feel like you are making a difference working for this company. - Several members of the management team are seriously incompetent. The manager of the Salesforce team is incapable of holding a technical conversation. He asked us to be dishonest on an employee survey to make the company look better.

American Auto Shield Response

2y

Thank you for sharing your feedback. We are sorry to hear about your recent experiences. We take every comment seriously to make internal changes to improve. It is feedback like yours that helps us to improve the employee experience. We appreciate your honesty and are thankful for the time you have taken to leave this review. We would also encourage you to utilize our open door policy and start a dialogue with your team lead, manager, or HR. Thank you, again, for your contributions to our organization.

2.0

20 Oct 2023

Keeps getting worse

Claims adjuster

Recommend

CEO approval

Business outlook

Pros

Health benefits are excellent, plenty of PTO, sick time (that you’re discouraged to use but it’s there), company contribution to HSA and 401k, remote work for everyone who isn’t in Colorado or Missouri

Cons

The company has been eliminating or drastically downsizing on all non customer facing departments including but not limited to: quality assurance, legal, HR, training, ETC. They have put unrealistic expectations on supervisors and team leads as all departments eliminated roles are expected to be handled by your immediate supervisor. They allow people to leave early when phones are busy (letting 5 people leave early when there are only 5 idle employees) and then get mad when adjusters can’t get their work done. They don’t believe in giving raises, only bonuses but you have to earn the bonus and it’s almost impossible to earn (example if you’re on a call and can’t take your break on time they take money out of your bonus and if you clock out late because you’re on a call they dock your bonus). Speaking with supervisors does nothing because they’re so busy they don’t have time to listen and there’s no HR to complain to because they got rid of that department.

American Auto Shield Response

2y

Thank you for your review. We strive to provide a top-tier environment for our employees and we are sorry to hear that we have not met your employee experience expectations. We take all feedback seriously and and will use your feedback to improve ourselves and our processes. We would also like to encourage you to utilize our open door policy and start a dialogue with your direct manager. Thank you for your feedback and for all you do for American Auto Shield.

1.0

11 Oct 2022

Racist and incompetent leaders

Corporate leadership development

Recommend

CEO approval

Business outlook

Pros

Pay rate and some of the colleagues.

Cons

Too many incompetent people put in positions, and if you suggest things it's looked at like you're trying to be a know it all. A bullying atmosphere if you come in knowing really how to do the work and come from outside of the organization. HR works with leaders and do fake investigation with no results. Incompetence across the board and if you're a minority and smart you will be subjected to systemic racism.

American Auto Shield Response

3y

Thank you for your review. AAS is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on an employee’s protected class. We take these allegations seriously and will conduct an internal investigation based on this review and make reasonable efforts to ensure AAS practices comply with state and federal employment laws. We appreciate you bringing this to our attention. Again, thank you for your feedback.

Viewing 1 - 3 of 176 Reviews

Jobs at American Auto Shield

Bilingual (Spanish) Preferred* CO Onsite; Automotive Claims Adjuster

Bilingual (Spanish) Preferred* MO Onsite; Automotive Claims Adjuster