AmericanTours Reviews

Management doesn't value talent and doesn't compensate hard work. During meetings Noel talks about mother Teresa but doesn't seem to pass these values in the running of the company.

Personnel turn-over rate is huge. The only people in general that stay are the managers or people without other options. This culture of people coming and going is due to multiple factors, the biggest of which is the low pay. Usually, they will start you off at $11-12 an hour. Some people that have been there for one, two, three years have not seen a pay raise even after asking for one. All the positions require you to work on a computer and to learn company software platforms. Yet even after mastering these, you will not see a pay raise. The training you will receive is mostly a patch-work of different people's way of doing things, which gets confusing pretty fast. Also due to the fact that a lot of information gets lost because of the constant personnel turn-over. As if all of this is not frustrating and demotivating enough, you will hardly receive any praise for the daily tasks that you will perform. However, when you make a mistake, it will be pointed out quickly as if though it was not their fault for not training people properly. Also, people have made it into a habit of going behind someone's back to complain to their superior about them. This creates needless tension. Decent communication is definitely lacking at ATI, even tough one would expect the opposite from a tourism company. It's so bad that people that have been there for a few months or even a few years still have no clue as to what the other departments actually do, nor who are the people in those departments (even though you pass them in the hall way every day). The reason why nothing seems to change is due to the fact that the company is still being run as it if were stuck in the 60s. Employees are treated as cheap replaceable pawns as the fat-cat CEOs avoid any accountability for all of these issues. No input is ever asked from employees, even though there are a lot of talented and competent people among them. ATI also claims to try and promote from within first, but this could not be further away from the truth. Employees are never informed of when a position opens up so they could apply for it before the general public. Instead, you will come across the job ads on craigslist. The CEOs always make everything that they do for employees sound wonderful and exceptional when in reality, it is not. For instance, ATI allows members to book hotels from their inventory at the contracted rates. This is not exactly a perk, as booking.com or Expedia are always cheaper. Be aware as well that you will pay about $65 dollars each month just to use the shared parking lot. They also talk highly about their "ATI Cafe" which is nothing more than a lunch room with chairs, tables, a fridge (only one...) and a tap. There are no vending machines or provided meals. There are a lot more issues, but these are the major ones. When everything starts piling up, eventually, people have no where else to turn to, so they will look for a company that treats them better and with more respect.