Great place for an introduction to the legal services field. Depending on experience/effort input, there's plenty of room for growth. The business as a whole has continued to gain prestige and retains a positive client base.
Cons
The nature of process service can create high stress moments. However, this is common in the field, with many clients running up against deadlines or statues.
Things don't get discussed when they go wrong, management just lets people go
Pay doesn't equal workload
Management makes excuses instead of giving feedback and raises
No actual HR
No exit interview explaining how things work when you leave
Misleading job titles, arbitrary promotions
Lack of incentives and appreciation
Unclear goals, lack of follow through