Pros
Remote work available Good PTO accrual (4 weeks + regular Public Holidays + floating personal days)
Cons
The company sells itself as a leader in healthcare AI, but that image is built almost entirely on marketing. The product and internal teams cannot support what their sales-talk promises, and leadership seems more focused on showcasing success than building a functional organization. Pay is below market, and the company leans heavily on cheaper offshore labor. Again, GREAT at selling or promising future accolades with no evidence or proof that upper management even knows or agrees with said promises. Benefits are poor and overpriced. Management in IT and Support lack the qualifications, experience or ethics needed to lead effectively, and getting answers or support is extremely difficult. Being a new employee feels like being left in the dark with minimal communication or assistance from HR or from management. Support is understaffed, undertrained, and given no accountability framework. New clients and new features are often discovered only when tickets arrive because communication across departments is minimal to nonexistent. Training materials are sparse, and the prevailing attitude is “figure it out yourself,” rather than providing structured guidance. With a long career in IT and support, I’ve seen well run organizations. This is not one of them. Suggestions to improve structure, documentation, and processes were routinely ignored or deflected. Follow through is almost nonexistent.