Upper management are known to condescend and publicly shame employees, including talking poorly of specific employees with office doors open and extremely audible. HR fraternizes with certain upper management so complaints against them are never taken seriously, and anything you say is immediately repeated to whomever the complaint was about. Unless, of course, you file a complaint about someone that HR doesn’t like, then your case may get some action. Externship Coordinators, Program Managers, and Qualifiers are paid pennies in comparison to upper management. “Bonuses”, if you can call them that, are only given to five employees at a time (awards done each month) and they’re usually either $100 (for two employees) and the rest get $25 for the Program Operations Department. But it’s entirely based on numbers, which is difficult for all departments to maintain considering the vast differences between the expectations of student in each and the job descriptions of each employee. ABC expects their mentors to work for free, unless it’s the Dog Obedience Program. Admissions Counselors are allowed and encouraged to be dishonest to students to enroll them, even so far as to enroll student with significant intellectual or physical disabilities that ultimately prohibit them from completing the program once they get to Externship, which doesn’t matter because they sign their right away to a refund if they reach that stage. So ABC still gets its money. ABC overworks their staff and expects perfect performance, while offering little to no support. We are expected to answer questions about legalities, disabilities, and insurance concerns with no assistance or knowledge of what ABC is actually covering and how we can assist student and mentors. The CEO is so out of touch with his employees, he genuinely doesn’t understand how his own programs operate or what we even do when we’re working. He puts priority in to uninteresting and unsuccessful programs while the others flounder, to see which he can make a quick buck off of. Rather than supplying additional support for his current staff so that we can provide a much better experience for existing programs, he creates programs that no one wants and hires more staff at awful pay and leaves other staff to fend for themselves. If you apply for a position, whether you already work for the company or not, but you don’t get the job they will just ghost you rather than informing you that you aren’t getting the job. Which isn’t required, but it’s basic decency. Which ABC seriously lacks. The company also encourages employees to write good reviews on Glassdoor and other sites, sometimes even offering pay as an incentive, to keep their scores up. Even going so far as to recommend things to say or have upper management write it themselves. Upper management lacks compassion for employees and they often retaliate in subtle ways to make employees uncomfortable, further preventing employees from speaking out and voicing concerns. Answering phone calls from angry students and parents and not being able to transfer them easily or reach out to management for assistance is exhausting. The turn around for the company is astronomically fast. Ultimately, if you value your sanity, choose another company, because you’ll constantly feel responsible for other people’s words and actions, leaving you drained at the end of every work day. On top of it, ABC boasts having the ability for employees to advance within the company, but rarely make positions known to employees who are eligible. While the remote life is nice, the overall work environment is not worth it. Prepare to be ignored, undervalued, and neglected by your superiors, unless you’ve somehow managed to get their negative attention in which they will hyper-fixate on impossible standards.