Pros
- Great team in my local branch - Good working conditions, flexibility (working from home, differing hours etc) - Solid product lineup - Lots of exposure to different systems, technologies and people - Able to have a joke with colleagues in the office
Cons
- No trickle-down management (upper level decisions don't make it to lower level employees) - No direction (at least not on the lower level) - Middle management was a nightmare with time management, we had to log our toilet breaks, explain why we were 1 minute late, take EXACTLY 54 minutes for lunch (but it didn't work both ways, if I was 10 minutes early from lunch one day I couldn't take 10 minutes longer the next day without approval and explanation) - Communication with other branches was difficult - No one knows who does what, so tracking down a process owner was impossible - Lots of products but no product catalogue so no idea where to go for which problem with any given product - Saw lots of big clients leave because of easily avoidable mistakes - Lots of mergers happening all the time but never implemented properly, for example Inabox bought an MSP which had just bought an MSP themselves so we got a 2 for 1 deal, but the MSP we bought hadn't even started integrating the MSP they just bought, so there was lots of "I don't know who does this" going on - Big focus on single sales, not retaining existing customers - Lots of single points of failure with process and systems - No opportunities to move up and out of lower level technical positions - Monthly pay, may be a pro to some but it just looked to be a way to save money on wage transfers