Apptical Reviews

3.9

76% would recommend to a friend

(58 total reviews)
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Paul Klimek

80% approve of CEO

61% positive business outlook

Apptical has an employee rating of 3.9 out of 5 stars, based on 58 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Apptical employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

58 reviews
1.0
31 May 2015

Work at home

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work from the house. Ok hours.

Cons

Rude upper management Only paid for phone time so you sit at your desk just waiting for calls and at the end of the day end up getting state's minimum wage. My check was also shorted by over $100 several times. This was not fixed until 5 months later!

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Apptical Response
6y
Thank you for taking the time to share your thoughts about Apptical. I'm sorry you didn't have a great experience during your time here, and it's true that working at Apptical isn't for everyone. Change is constant in our business, and we ask our team members to be incredibly nimble as we serve customers in an industry that changes daily. Related to your comments on call volumes, we are working hard in this area and are looking to find ways of creating stability. Thanks again for taking the time to leave this review and we wish you the best in your career.
2.0
3 Apr 2015
Recommend
CEO approval
Business outlook

Pros

Work at home job. It's an easy job if u can read a script. Lol Insurance agents are very rude

Cons

They will fire you for not knowing how to handle a rude agent. The pay is extremely low, u are basically working for free. Only work here if u are planning to be part time, it's not worth investing 40 hrs per week.

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Apptical Response
6y
Thank you for taking the time to share this feedback with us. We’re sorry about your experience with some of our customers as handling service calls can be tough at times due to the urgency of the caller. This year, we’re focused on rolling out a dynamic service communication platform to increase customer satisfaction. We appreciate everything you do for us and thanks for being at Apptical.
1.0
3 July 2017
Recommend
CEO approval
Business outlook

Pros

Remote. Paid On Time-the company they use handles all that, and you have access to it, which is nice and convenient. Agents and proposed insured who call in, were sweet/complimentary. Some supervisors were helpful-too bad the abusive one takes over. Easy to start shift/log in/log off.

Cons

Bully supervisor who will call you, instant message you, harass you listen to your calls and degrade you-only because she's a less than person who likes to feel like a big shot any way she can (maybe she was made fun of when she was younger..or lately.) You have 4 supervisors you have to ask a question to, at the same time online- and one answers you back; out of them. Which is fine. But, the one that answers you back is so mean. She will call you and instant message you and harass you and threaten you. You really wish that any of the other 3 supervisors answered your question. Because this one loves-to-make-you-feel-flustered. She obviously has a horrible personal life that she likes to take out on interviewers. So much for the empathy /kindness/ Apptical employees are supposed to posses. I made the mistake of being nice to her. Not worth being abused for your state minimum wage-and yes, I was lied to just like the other reviewer said. Haha $15.00 an hour I was quoted at interview. Not even possible. There are other great remote jobs-this is not the 90's people. This one aint-it. I believed it all, too. Low turn over. Big Lie. Ya-only supervisors low turn over. Who don't have to work under a gruff, hyper- critical power hungry lady with a personality disorder. Higher-Ups, are having to do both the hiring/ training/ support, and also the telephone interviewing jobs, because they can't keep new people! I need to write this, because I read these reviews on here, too.(Already mentioned on heading what that's about). Oh, and they don't even give two, 10-15 minute breaks per shift-hello-illegal. Now, I already know someone from Apptical will respond on here, some, have- to- get- the- last- word- message to me about their lame service; like they did on another honest review, written here-watch. (Kind of like what happened to Uber-look what happens when you only care about the client and not the employees. Not good). I am just lucky I am with a great remote company. In fact, after working for Apptical every job remote or at the office- was better than this job.

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Apptical Response
6y
We are very sorry to hear this about your experience at Apptical. We value all of our current and former employees’ feedback and we would be happy to learn more about what specifically it was that was not positive during your time here and how we can improve it. Please feel free to contact us to discuss anytime. We wish you the best.
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Glassdoor has 61 Apptical reviews submitted anonymously by Apptical employees. Read employee reviews and ratings on Glassdoor to decide if Apptical is right for you.