The team has a bad reputation because of its management.
1) Toxic work culture and a web of distrust - No one in the team can trust anyone. There is a constant micro-management and monitoring. Not even washroom breaks are allowed during project delivery date.
2) Demotivating culture - The seniors constantly demotivate you telling you are not good enough, thereby pointing out only the weakness. There is no scope for negotiation for any of the small mistake you make. The seniors unprofessionally call people at night and do not respect anyone ‘s time even when someone is well within client’s timeline. While you will be blamed for all mistakes, the managers will neither guide you during the project or owe up to any of the mistake and would throw you under the bus without hesitance.
3) Lack of knowledge at the top: The AVP and leads’ knowledge on the industry is paper-thin. They will publicly say that “you can ask us any doubt”. However. whenever you ask them a doubt in private, they will just say “they don’t know anything about technology, stop asking questions. It is your job to know!”. This is one of the reason team members never receive any guidance or directions during the project. While the AVP consistently brushes you off, the manger is busy reading team-bhp.com.
4) No telecom/tech projects: This is a KPO team for non-telecom/IT companies. There is not any technology capability or ability to execute tech-intensive projects.
5) Politics – Politics is one subject where the senior cons and managers excel. The AVP publicly says that managers can be approached, however in private the guidance will be to not to guide juniors and not to spend time on projects. AVP would say that Aranca is focussed on efficiency but will make juniors rework just to put them under stress. On the other hand, the managers are scared of the AVP. Once, most of my discussions with managers happened around how to hide information from the AVP so that she would have a good impression.
6) No one wants to work with TMT: In 2020 alone, almost 6-7 team members left the team and few of them chose to quit without a job during the pandemic rather than working in this team. For example: During a job interview with another Business Research organization, when a colleague mentioned that he works with this particular AVP, the interviewer replied “Working with this AVP is a good reason to quit Aranca?”.
7) They are immoral and lack basic decency which is expected out of an employer:
• Incident #1: When a former team member asked for a leave of absence to take care of a relative with terminal illness, the management said that we don’t trust him and the employee should ask someone else to take care of the relative because they are expecting key projects in future. (the projects never came but the junior employee left the company)
• Incident #2: When a team member’s relative passed away with cancer, the lead said the employee doesn’t deserve a leave because it was just cancer and not a sudden death, hence, there is no reason to mourn. Moreover, he even asked another colleague to stalk this employee during lunch to judge whether he is really feeling sad. If he is sad, only then he deserves time off.
• Incident #3: Once the lead decided to put a consultant, whose father had recently passed away, under pressure by asking for output every 2 hours. The outputs were never reviewed and no comments on course correction were provided and in the end the AM stated that output doesn’t meet expectation. The motive was to pile misery on him.
Conclusion: You join this team and you will never reach your full potential. You will be performing meaningless tasks, you will be ridiculed to shatter your confidence and self-belief and leave you in a state of learned helplessness. Just like a circus animal!
Sources: First hand experience + primary interviews with ex-team members