Arisant Reviews

This company is one of the most disorganized and mismanaged organizations I have worked for. There were instances where senior leadership would be unavailable for extended periods without communication, which created confusion and chaos for customers. In one instance, a customer cancelled a contract and sales failed to respond to more than five follow-up messages. As a result, the customer continued to be charged. The customer eventually escalated to a shared inbox, as reaching anyone by phone is not possible. When the issue was finally acknowledged, accounting was not notified, and the customer continued to be charged. Situations like this were not uncommon and point to broader communication and process breakdowns. To echo feedback shared by other employees, the organization operates in a highly siloed manner with minimal collaboration. There was also a clear and uncomfortable hierarchy. If you were not “in” with the founders, decision-making became difficult. Sales would often delay or fail to review assigned work, creating significant bottlenecks, and even external partners expressed frustration with the lack of ownership and follow-through. Attempting to establish reasonable boundaries, such as not working through the night due to ongoing planning and coordination issues, was met with resistance and you’re penalized instead of supported. While the company may appear friendly or down-to-earth on the surface, the lack of structure, accountability, and leadership creates a very challenging work environment. If you value organization, communication, and a collaborative work environment, I would strongly encourage asking detailed questions about operations, leadership availability, and decision-making processes before accepting a role here.