Pros
I also had the opportunity to work in the Therapy department. It was a very different experience. There was less turnover I think it primarily had to do with leadership. Brian Knowlton is probably one of the best supervisors I had. He works hard beside his team and doesn't micromanage. When I put in my resignation I was on his team he had asked me for feedback, which is very vital to improving turnover. I don't think the rest of management does exit interviews or ask for feedback.
Cons
I worked here for over a year as a Human Resources Coordinator. I am always thankful for every opportunity however, there is a lot turnover in the office staff. I never saw efforts to fix this problem. Families and and providers were often frustrated that they have to report to a different coordinator on the HCBS side constantly and you will have to deal with that even if your not working with the families directly. There are also not many opportunities to grow in the HR department, when new positions open up management doesn't let internal candidates apply or know about the opportunity first, usually they hire external candidates. Even when a HCBS coordinator position opens up very rarely they give the opportunity to the providers (caregivers). It is more challenging to work in the other satellite offices because many people feel that they didn't get the support they needed nor were the opportunities equal for growth opportunities those offices compared to Phoenix. Pay is not competitive. I got certified to be an instructor for CPR, FA, and Article 9. Mind you, training the providers for this was very time consuming and I had to learn to be flexible which I didn't mind. When raises came in January I got the same amount of raise as everyone else despite my skill level and additional responsibilities. I had the same HR responsibilities as the other coordinators on top of completing the trainings. I also found out that other HR staff that had less time than me. People can say well maybe my performance wasn't the best. When I left the Tucson office it took two, actually THREE to replace me. I was the HR coordinator, I was the trainer, I was the interpreter (by the way they don't pay you more like I said for having a higher skill level, I am also fluent in Spanish). When I left they had to make the recruiter become the trainer for CPR/FA and they got a second HR coordinator. They can't say this was due to growth because the HCBS department wasn't growing I did the hiring/onboarding it took several weeks even months to pair the providers to families. The therapy department is the only department that actually grows. Benefits are ridiculously expensive. I understand it's a small company but what they pay the office staff is not worth getting you have to be on your spouses or parents insurance in order to have a livable paycheck. They don't reimburse you for miles or gas, several times being in the Tucson office as a team we had to drive to Phoenix in our own cars. Even for the HCBS coordinators when they had to do attendant care monitors they had to drive their own cars, wouldn't get paid for miles or gas. That's just simply taking advantage of employees at that point. They do often recognize birthdays, do random gift cards, make a big hype over little things but that's not what will keep employees. Employees stay when they are appreciated, recognized, paid well, and challenged. I think the mission is great. They have some of the most passionate people working there but honestly, the reason turnover is so high that it speaks for itself. A lot of people don't usually make it to a year. If you notice the people leaving reviews are either new employees that haven't been there more than 6 months or the few people that have stayed since the company started, which isn't a lot. I gave 3 stars because I am again thankful for the experience, I learned a lot, I genuinely enjoyed helping others, a lot of the entry level employees were very fun to work with, I love HR but I am very thankful that I found my worth somewhere else.