Ascend Software Reviews

Management seems distracted by whatever the shiny new thing is, which causes priorities to change constantly. Despite preaching “go slow to go fast”, urgency is manufactured for pet projects that don’t enhance the core product and don’t actually bring value to customers. Plus, they are investing large amounts of resources in expanding the product line with something customers have voiced no interest in. This dysfunction has resulted in bad financial numbers, which has only exacerbated an already-toxic workplace. C-level executives are passive-aggressive in their communication, and play mind games with employees.

There is a sole focus on financial metrics, This draws attention away from keeping customers (High Churn Rate) and employees happy (High turnover and in some instances employees are laid off without a performance plan so they can rehire a person at a lower salary).