Associa Reviews

A recent holiday message from our President/COO spoke of 10 key things for the year. Since this person will barely acknowledge anyone's presence unless it is to further his own agenda and out of fear of retaliation that I have witnessed I will share here, so others can really see the corporate leadership and company for what it is: 1. Organizational Focus - you talk about putting employees and clients in a position to be successful but all this really means is if you want to keep your job you will push and sell the integrated services (other companies Associa owns or has deals with) to offset the clients we see leaving in record numbers. 2. Employee and Client Feedback - developed advisory boards for people to share concerns or voice opinions, this is really nothing more than a way for you to say you have vetted something when you get pushback, it isn't doing anything tangible and no changes have come from it. Thank you for the more frequent surveys that are nothing more than ways to find out info on people who aren't onboard with whatever version of Vision 2020 that we are on. It feels like nothing more than a witch hunt to your people. Good job! 3. Operational Rhythm - this is good stuff, more paperwork and no one really understands what it is supposed to accomplish other than for the President/COO to ramble more about accountability and have something to look at when he comes to the office. 4. Slowed down the pace of change - no you haven't, in fact we hear about all these things that are change and you have yet to provide leadership and guidance to the branches that actually makes our jobs easier, here is one, try paying our client's bills as fast as you pay yourself the management fees owed to us each month. You have no problem getting money owed to the company quickly but it might take 6 weeks to get a board member reimbursed or a landscaper paid. The AP system has done nothing but make peoples jobs harder in all of the places you have made the change at. 5. Increased communication - this is true, there is a lot more time consuming communication going on, people talking for the sake of talking or to pat each other on the back. Try telling us you are going to fix the shared service center issues and then actually deliver on it or even better lets fix the manager pay gap, not barrel down a path that is nothing more than a reason to charge clients more and pay people less. Its obvious and you should knock it off. You will continue losing clients and employees at the same clip or worse. 6. CSSC Integration Focus - translates to more clients on epay system where you are making money off of clients money, more client funds in banks where you make money off of clients money, etc. Lets get to where we can actually serve our clients not gouge them in every fashion before they fire us for someone who can actually pay their bills on time and without error and that can deliver a monthly financial statement that is actually reconciled and correct. 7. Degreed Learning - this is a joke, probably doing nothing more than keeping a couple of people in jobs that really have nothing to do with fixing the issues we have like bad accounting and low-pay. Save the salaries and money and put it toward fixing real problems 8. Improved Benefits - marginal improvements but still lacking for a company this size, as we have hired employees recently from competitors the benefits they are receiving are far superior in most cases. 9. Bandwidth Upgrades - where? No improvement here, just as slow and bad as it has been for years. Where is all this money you said was earmarked to fix the problem? It was probably spent on searchable intranet, a tool no one uses anyway. 10. Celebrated our People - none of this helps wash away the realization that you have made our jobs so much tougher to save a few dollars. Our people will celebrate when you fix the client shared services failures and we can actually save and retain accounts