Atlas Cloud Reviews

You won't feel safe. The core structure is just terrible, the way they do business is not helpful for employees or customers unless for people on the higher end of the company. During the interview, it was mentioned "any time you do after work will be given back" and was expected that staff stay for much longer than actual shift times unpaid but given back in some form of compensation. In the 8+ months of working for the company, and over 100+ hours of excess work outside of shift times, this was only recognised once and I had to raise it though a formal meeting to be acknowledged. Week after week staff doing over-time, 2-3 hours after their shift An email which was sent round to place positive reviews on multiple places to entice customers to join them even though it wasn't very positive experience, including comments made from multiple staff members from companies supported. Progression is shocking, many people promised positions they did not get. Others given promotions incl. with pay rise for work done as a collective or by the Service Desk. Absolutely no recognition for the work done, even if you bring the queue down from 55+ to 5 on your own with the manager on holiday and other colleagues off due to personal issues. Many people that aren't very trust worthy. They do not investigate peoples previous roles who lied, committing fraud or have some serious criminal offences, might I add there are 2 staff members in relation to this. Colleagues sharing personal/private information with one another about other colleagues by checking their background/trying to pry out gossip. Staff on other teams being purely toxic and trying to pit on side of the desk against another. Staff of same area remoting onto peoples machines without prior means of investigation. No mental health/ inhouse care programme that allows people with health issues/history be able to explain what challenges they may face, and then get scolded without hesitation. Logs cleared to hide threatening information. Complaints have been raised, that have then went up to the CEO (main complaint contact after escalation) who did not investigate correctly and said (and I quote) "I don't have time to hear about this, I only care about this scenario". When there are true issues going on but cared about a precious expensive employee more who caused the issues. The hard workers not getting recognised for their achievements. The Service Desk staff carry the company but are part least looked after/cared for. Company cares more about OKRs than peoples well being, i.e. one colleague who had a serious health issue. A manager that many people know (incl. internally), should not be in the position. Unprecedented slander and occasional racism seen as "joke" which employee was not happy about. Information pass down is absolutely shocking, I remember multiple phone calls from different companies stating we provided their IT support on the day they had went live and SD staff WHO SUPPORT THEM were the last notified, sometimes not even till there was a P1 issue. Knowledge base lacks incredible amounts of information. Hypocritically, complain about other companies using Excel as a CRM/massive information holding system (much more than intended) but then do this themselves, which then has knock on affect. Chargeable support often goes down as "Gesture of goodwill" which affects progression due to cash flow. Some more personal issues that were not cared for.