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      Atlas Technica

      Engaged employer

      Atlas Technica Reviews

      4.3

      88% would recommend to a friend

      (53 total reviews)

      Serge Bukhar

      93% approve of CEO

      80% positive business outlook

      Atlas Technica has an employee rating of 4.3 out of 5 stars, based on 53 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Atlas Technica employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      53 reviews
      3.0
      19 July 2023

      Atlas can be your greatest supporter, but also your worst enemy

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Atlas is a company that offers a unique opportunity for professional growth. The shadowing process is an immersive experience that provides new employees with a wealth of knowledge and experience. The company culture is supportive and collaborative, and employees are encouraged to take on new challenges and responsibilities. Atlas is a good fit for ambitious individuals who are looking to propel their careers forward. The company is committed to excellence, and employees are expected to perform at a high level. Atlas also provides the resources and support necessary for employees to succeed. If you are looking for a company that offers a challenging and rewarding work environment, Atlas is a great place to start your career. As for the people you'll work with, I have never met a more welcoming team. You'll connect with so many others around the nation as well who will share the same interests as you and are genuinely some good people.

      Cons

      Atlas's strict documentation policies can be a double-edged sword. On one hand, they help to ensure that employees are following best practices and that the company is compliant with regulations. On the other hand, these policies can also be unforgiving, and even small mistakes can lead to disciplinary action or termination. This is particularly problematic given Atlas's rapid growth. As the company takes on more clients, it is becoming increasingly difficult to ensure that all employees are aware of and follow the latest policies. As a result, some employees have been let go for seemingly minor infractions. In addition, Atlas's growth has led to a decline in customer satisfaction. Some clients have become frustrated with the company's bureaucracy and have taken their business elsewhere. This has resulted in a significant loss of revenue. It is possible that Atlas is using its strict documentation policies as a way to justify letting go of employees who are no longer considered essential. By blaming the employees for their own terminations, Atlas can avoid taking responsibility for its own shortcomings. The company should also focus on improving customer satisfaction and retaining its existing clients.

      avatar
      Atlas Technica Response
      1y
      Thank you for your detailed and candid review. We're thrilled to hear that you've found the shadowing process, team culture, and growth opportunities at Atlas to be valuable and rewarding. It's especially meaningful to know that you've felt supported and welcomed by your peers across the organization. We also appreciate your honest feedback regarding our documentation policies and the challenges that can come with rapid growth. While our documentation standards are designed to ensure consistency, compliance, and quality, we recognize that they can feel rigid at times. We're actively working to improve clarity, communication, and training to better support our teams as we scale. Your advice is well taken. Sustainable growth, employee well-being, and client satisfaction are all top priorities for us. We’re committed to listening, learning, and evolving—because our people are at the heart of everything we do. Thank you again for your insights and for being part of the Atlas journey.
      1.0
      25 Nov 2023

      Short Stay

      Systems engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits and OT weren't bad for an MSP Documentation and process are great. Good Standards for clients. Serge Bukhar is a good person.

      Cons

      Unrealistic speed to start supporting clients will other new highers got triple the time to get up to speed. Micromanagement to the point that insulting basically saying you are stealing time. Tries to interview like the big hedge funds but pay is lacking compared to them. Want you putting every minute of the day in as billable time to clients.

      avatar
      Atlas Technica Response
      1y
      Thank you for your feedback. We're glad to hear you appreciated the benefits, documentation, and client standards, and we’re especially grateful for your kind words about Serge—he’s a valued part of our leadership team. We also hear your concerns about onboarding expectations, micromanagement, and time tracking. We strive to provide a fair and supportive environment for all new hires, and we recognize that consistency in ramp-up time is important. We’re actively reviewing how we balance accountability with trust, and how we can better support engineers without creating unnecessary pressure. Your feedback is important and helps us continue to improve both our leadership approach and employee experience. Thank you again for sharing your perspective.
      1.0
      15 July 2024

      metrics metrics metrics

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      other people are nice and knowledgeable.

      Cons

      atlas bows to one specific client and strips away all general support for the specific client so the engineers left are overworked and exhausted. atlas management will shove the words metrics and kpi down down your throat until you throw up. engineers often complain being overworked and management just says metrics dont say so. expected to work every single minute of your 8 hour shift. dont have time billed for 8 hours hr asks you why the next day. cannot reasonably even use the restroom lest it hurt your hours. engineers have unrealistic expectation to both be actively engaged in tickets 8 hours a day and drop all work at a moments notice to take a phone call. their dispatchers dont answer phones and only serve to aggravate engineers asking them to take on more work despite being overworked. managements reaction to not having enough workers is to hire more dispatchers so engineer gets 3 or 4 contacts by dispatch for every issue. documentation is okay until its not. it seems someone wrote it long ago and nobody has ever bothered updating it. documents refer to old versions almost exclusively so you are constantly guessing. there are new processes each month to inflate the amount of paperwork engineers do.

      avatar
      Atlas Technica Response
      1y
      Although your review is from awhile ago, we want to thank you for taking the time to share your experience. We’re truly sorry to hear that you felt overworked and unsupported during your time at Atlas. While we’re glad you found your peers knowledgeable and collaborative, it’s clear that other aspects of your experience did not meet expectations—and that’s something we take seriously. We recognize that rapid growth and high client demands can create pressure, and we’re actively working to balance workloads more effectively. We regularly review employee feedback, including concerns about burnout, and adjust support structures accordingly. This includes evaluating staffing models, improving documentation, and ensuring that expectations around metrics and performance are realistic and sustainable. Your feedback about communication, documentation, and process clarity is especially helpful. We’re committed to making improvements in these areas and to listening more closely to the voices of our engineers. Thank you again for your candid input—it helps us grow and do better.
      Viewing 1 - 3 of 53 Reviews
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      ReviewsAtlas Technica reviews

      Glassdoor has 59 Atlas Technica reviews submitted anonymously by Atlas Technica employees. Read employee reviews and ratings on Glassdoor to decide if Atlas Technica is right for you.