Extremely difficult to get promoted - and if you do get promoted, you will not get your raise for a minimum of 6 months. The only way to get a raise in support is to get promoted.
The C suite will make changes and not test them properly before deploying nor bother to inform anyone that they made the change, making both employees and clients suffer needlessly.
The company is small, but they treat the C suite as you would expect in a large company (they will not speak to you directly, will not try to learn anything about their lower level employees such as their names, regardless of how good of an enployee you are)
Any issues you have will not be taken seriously, whether it's pay, training difficulties, interpersonal conflicts, urgent tickets, etc.
They do not pay overtime. And you WILL work overtime.
Clients will be (reasonably) upset with you at all times and you are expected to be their emotional punching bag because management WILL NOT step in to assist you in any capacity.
They pay excessively under market value for level 1 (and 2) help desk. I made 40,000/yr at Avatara, then when I moved to an equivalent role somewhere else, I got a 40% raise.
They lie to clients. They are NOT 24/7 support, but tell clients they are. When a large issue occurs, you are expected to obfuscate and pretend you don't know what is happening instead of proactively informing users of problems to avoid frustration.
The documentation for common issues is minimal and outdated, at best.
The CEO very often drops his loud, rowdy dog off for his employees to handle while he makes himself completely unavailable.
Any out-of-scope work you do will not be seen or appreciated by upper management. Instead, it will only become expected of you to take the extra responsibility for no additional pay. (for example, taking level 2 tickets as a level 1 technician or doing the monthly server maintenance)
