Reactive rather than proactive- disappointing delivery
Pros
Interesting clients. Some good colleagues across the wider European network.
Cons
The London office struggles significantly once experienced team members leave, which is often. Clients quickly feel neglected due to poor a very reactive rather than proactive approach. High workload and unrealistic deadlines often lead to burnout, with little support for work-life balance. Management style can feel quite demanding and at times toxic, with pressure to deliver results without adequate resources or recognition. Recruitment for replacements or support is extremely slow, leaving clients without proper support. Overall, the company seems to rely heavily on a few strong individuals and lacks proper structure or backup. This leads to declining service quality and frustrated clients.