BOE Reviews

It’s clear from your review that you’re frustrated in your Sales role at BOE, and we’re saddened to read this. We’d like to better understand your feedback and follow up, and can accomplish this with more specifics. What are we spending time on that you feel is meaningless? In what ways do you perceive that we’re bleeding money? We have an open door policy, and strongly encourage you to talk with your Sales Manager, VP of Sales, any member of the Executive Team, or Human Resources about how we could improve. We don’t want any employee to have a 2-star experience, and sincerely hope to hear from you soon. We’d like to provide some perspective for readers of this review: Territory integrity is important to use, so those new to our Sales Team work to build their book of business in an assigned territory, which includes existing accounts. Managing a large account takes a different approach and specialized training, which we provide. For this reason, our large accounts are handled by our Major Account Executives. We’re proud to offer a career path for exceptional Sales Representatives that aspire to move up to the Majors. If this is an option you’re interested in, let’s chat! Thank you for making us aware of your frustration, and we hope to continue the conversation so that you feel good about your decision to be part of the BOE family.

We’re troubled to see the feedback you shared, as it’s evident that there were many aspects of your time at BOE that you found frustrating: the perception that we treat sales representatives as dispensable, decisions about product offerings, and your concern you were disrespected by colleagues. Regarding the last item, we strive for a professional, inclusive workplace, and truly do want to understand specifics so that we can address these concerns. As a former employee, we invite you to share your experience by calling (800-831-5858) and asking to speak with Marcy Wood, our Vice President of HR. We’d also like to offer our perspective on a few of the concerns you mentioned. We DO hope that review readers will check out our web site, and see that customers can, in fact, order toner by clicking Support and then Order Supplies. While the majority of our clients are other businesses that have a need for Managed Print Services (an offering that became mainstream in our industry around the year 2000), we also offer chargeable supplies for customers that prefer this option. Regarding turnover, sales is a difficult profession that has higher turnover compared to other jobs. This is one of the reasons that we offer frequent sales rep development classes and leadership support. We schedule these outside of customer “golden hours,” so that we’re not interfering with time that could best be spent prospecting or meeting with clients. It sounds like we have the opportunity to focus even more on the Realistic Job Preview that is part of every sales interview so that this is crystal clear to candidates. We appreciate that your review underscored this need, and wish you every success in your career!