BW Legal Reviews

Work for BW Legal if you would like a migraine at the end of every shift and if you would like your mental health to deteriorate rapidly. I worked for BW for just under two years, it is just a typical call centre, if your face doesn’t fit you’re done for. Management = 2 faced, everything is brushed under the carpet. It is very unethical in the way they operate, they do not follow their own values. BULLYING is a really big problem and nothing will ever be done about it, they only got a HR department a year ago. (Business been running for 6). Your every move is watched, it’s like the big brother house, you need to go to the loo? Best believe them minutes are being counted. Want to go out for a cig? Well how about not until after your shift, want to have some lunch? You’re going to have to do with a canteen that sells dry sandwiches and staff that wouldn’t know what customer service was if it smacked them in the face. Never have I ever experienced such unprofessional behaviour and conduct from senior members of staff including HR, it’s all one big clique. The business has no consideration towards your mental state of mind and actually contribute to the deterioration of it. They rope you in by telling you about their progression but it is all LIES! My only regret is waiting so long until leaving believing they will change and giving them the benefit of the doubt BIG MISTAKE. Don’t trust them at all, it will not be long until they go bust. Contact centre is run by dumb and DUMBER! You’re treated like you’re in military camp. ANOTHER THING, ALL THE POSITIVE REVIEWS ARE LIES!! They have been told to put positive reviews because of all the bad press and reviews the business has, they are asking people to post positive reviews LOL. THE PLACE IS A JOKE. AVOID LIKE THE PLAGUE, IT LITERALLY MADE ME POORLY HAVING TO DEAL WITH SUCH IMBECILES IT IS NOT WORTH YOUR MENTAL HEALTH. YOU ARE NOT ALLOWED TO MAKE FRIENDS OR BANTER, you literally have to take call after call and if your seen talking in wrap time I feel sorry for you. AVOID AVOID AVOID! THANK ME LATER!

× It feels like a Call Centre. Don't let the name fool you. × No Training Contracts. Your Law degree and LPC may as well be put it in the shredder on your first day at BW Legal. × There were not many qualified lawyers (Solicitors) in the firm and a couple more have left since. No role model. × Minimal Legal work as the Paralegal position felt more of an admin role. × Unfortunately it feels like you're monitored and watched every move you make (including smoking breaks, getting a drink, going to the toilet). × No company benefits such as annual pay rise and employee loyalty schemes. Bonuses seem to be offered to Collections department only. × You will notice there is a Very High Turnover of staff when you start; the first person you meet may not even be at the company the next following day. × It is about 20 minutes walk from Train Station so it is inconvenient to go out of the building for a half an hour Lunch Break. × Most people would tell you that it feels like you're at school - no mobile phones are allowed, there is a system to monitor punctuality and lateness. No coats behind chairs and your bags need to be locked away in the drawers. × You cannot bring your own mug to make your own cups of tea. You must only get your teas and coffee from the vending machines provided. Paper cups seem to be the future at this company because I think BW Legal is going for the environmental UNfriendly award. × The environment is full of negative energy. It did not feel like a relaxing workplace and I felt unreachable targets were set. Not only that, the case management system and the technology is outdated.