You are a contractor - unless its in their best interests to treat you as an employee. Despite your HI Bob portal telling you that you have unlimited sick pay, you don't. You are unable to use any accrued holiday in your probation period. This is very odd, you have to search through umpteen pages of utter drivel on their own portal to find this out. Its US based calling, I was advised by the MD that I could work from 9am - 6pm UK time, this crept up and up to 10pm. The bonus is a fairy tale, between $500 and $1500. Contractors are generally paid more than employees as they have to deal with their own Tax, NI, etc. I took the job based on the fact the bonus was deemed to be good. It doesn't even meet the average UK pay for this job. They pride themselves on 'empathy'. Their culture they say is based on it. Ummmm, not in my experience, HUGE red flag the very first day. High level of staff churn too. It is simply a Ukrainian led call center for US clients who don't want to pay the going rate for sales staff.