Bernard Health Reviews

The CEO fosters a culture defined by fear, excessive control, and an overwhelming sense of paranoia. There is little to no empathy shown toward employees. For example, during hazardous weather conditions, the office remains open and staff are expected to commute—remote work is actively discouraged, with desktop computers issued to make working from home nearly impossible (unless you're a developer with very narrow responsibilities). Micromanagement is the norm, and it borders on dysfunctional. All calls are reviewed, transcripts are scrutinized line-by-line, and failure to follow a rigid script results in disciplinary conversations. You're expected to work 10-hour days until you recite the script to perfection—even when it clearly leads to awkward, unnatural conversations. Ironically, we were made to watch bad calls and told, "this is how it's done." Constructive feedback is not welcomed. Expressing concerns about team morale or retention is treated as a personal failing. There's an unspoken expectation of blind loyalty, which discourages honesty and authentic leadership. Turnover is alarmingly high. None of my onboarding cohort remains at the company. The workplace culture drives people out quickly and silently. Strategic decisions often appear ego-driven rather than informed by data or reality. Burnout is pervasive, and instead of being addressed, it's dismissed as a "lack of commitment."

This place is…. bizarre. If you have any responsibilities outside of yourself (aka kids or a family) only take the job offer if you are absolutely desperate. And even then, actively continue looking for another job once you start working there. If you don’t have responsibilities outside of yourself, take the job, get some experience, and still actively keep looking for another job. Some reasons I say this place is bizarre: 1. You will have a weekly, hour-long, 1:1 meeting with your manager. 24 hours before the meeting you must send them an agenda of what you will talk about in the meeting. You will have the meeting (again, an hour long). Then, within 24 after the meeting, you must send them a recap of what you talked about in the meeting. 2. They claim that the “government” decides who is paid hourly and who is paid salary. They say that the jobs can’t be salary because the government says they can’t. Most positions are hourly. And only get 2 weeks PTO. No difference in sick days vs PTO. Just 10 days pto. Thankfully my position was salary. And we got unlimited pto. But again, that’s because the “government” decides. 3. There will be multiple company wide meetings about why this place is “a good place to work.” And why you should be happy you have a job. 4. The turn over rate (meaning the percentage of people who worked there less than a year) was at 40%. This was as of spring 2024, so it could be different now. This was a known and talked about problem. Multiple company-wide meetings were held about this too. And Alex (the CEO) believed the “fix” was that the company was hiring “the wrong people.” Not that something was wrong with the company! Self-reflection is not his strong suit. 5. Managers are called “APs” which stand for Accountability Partners (strange), and everyone has to call themselves “Team Members.” No job titles. Not in the office, not on emails, not on Linked In.