Pros
I was paid for the time that I worked.
Cons
This job was presented to me as a technical support position. I learned otherwise, shortly after starting training, but wanted to give it a try, and see how I faired. I was initially told, both during my interview and first day of training, that the training class would last about two weeks. After two hours into our virtual training, we were told that the training was reduced to one week due to "high demand for sellers". I certainly had some concerns about this, but once again, I wanted to give it a try. As a naturally "charismatic" person, I thought this position could have turned into something to keep me occupied until classes resumed, at the least. About the training: My trainer was nice, but he seemed to have such so much time to tell us about his life story, and not enough time to properly train. It also appeared, after a simple Google search, that he lied about much of the information he told us (personal and work related). Upon the second day of training, we were barely learning much, and focusing solely on the issues that mostly everyone was encountering with their ridiculously inadequate software, and incompetence in training. Most of my virtual classroom was comprised of individuals that held at least two years of call center experience- if that tells you much. In addition to that, we were told, after barely learning much of anything about the "television packages' we were supposed to sell, that our training was reduced to 5 days! This move made no business sense, but of course we were told "you guys can do this! We have so many people looking to purchase and upgrade their packages, that we have to put you into production early" Sadly, I drank the Kool-Aid on this one, but it was a short lived confidence. By the third day, still under the impression that we were going to actually learn something, we commenced our scheduled training...guess what? Due to our trainer's poor internet connection, he sounded "pixelated, static-y", and sometimes lost connection, the ENTIRE day. We were simply told to study on our own. With what, you ask? Some invisible, non existent study guide that was provided to us, unbeknownst to us, of course. By the next day, I knew for sure it was hopeless, and this thought was solidified when we were told "just read the script, you'll do alright." At that point, people started dropping like flies...some even quit via the sorry excuse for a chatroom we had set up. While some of the "speeches" about holding on were falsely hope filled, others were brutally honest: "If you stay here long enough, you may be able to be a trainer, and tell people what to do". After being thrown to the crocs on my first day of calling (which was actually on the fourth day of training), I was ready to throw in the towel, but I kept at it, denying my inevitable defeat. I was actively looking for other positions, with different companies, upon my 3rd day of training. During the short time (three months) I worked for American Support, I encountered horror. The demand they spoke of? NON EXISTENT! We could barely work a few hours into our shifts without being sent off the phones due to low call availability. When we did get a customer on the phone? They would scream about how they've been called 40 times in the past week, and were close to suing American Support/Comcast. This job, while somewhat mindless, was also pretty stressful. Not knowing if you're going to work your full schedule, not knowing if your paycheck would be enough to cover your bills due to the aforementioned issue, not knowing if and when you could be fired for not meeting the RIDICULOUS 85% sale goal, etc. I am honestly surprised the company is still in operation. But seriously, if you're going to work this job, do not count on it being a steady, lifelong career. Instead, use this job to hold you over until you get another offer...and RUN immediately as soon as you can. My coworkers were friendly, and sometimes I caught a very sweet, nice person on the phone that would let me know that I was smarter than what my job permitted me to be. There is much more, just review the other comments. I was initially told upon hire that Windows 8 was more than compatible, but actually preferred...that turned out to be incorrect.
