Bernett Group Reviews

Senior management does not like sharing information that is key to helping employees do their jobs well. Politics extraordinarily high for such a small company at the senior management level. If you tell senior management what they want to hear, you are rewarded. If you bring up problems that need to be addressed, you are "blacklisted". Family owned / run business and the owners appear to argue and talk with subordinates about the problems they have with other owners or other subordinates without talking directly to the person they have the problem with. No strategy communicated about the direction of the company. High expectations for working evenings and weekends. Employee sacrifices are not recognized or rewarded. Company appears to be in constant financial crisis without a financial strategy, plan, or goal in place.

* Contract work, so there were stretches without work as well * Remote interviewers are a team within a larger call center and don't learn as much from other workers * Communication between co-workers was frowned upon * Some shift leads more understanding than others * Not much faith in remote interviewers- they were given jobs last * Inconsistent communication as to if shifts were happening that day- some days we knew in the early afternoon, some days only 1.5 hours before shift start time, most days it was in the Slack channel but some days only on the phone message. They had a set policy and usually did better than that but if they didn't, we were the ones in the wrong for expecting the more common behavior. * In combination with the previous one, they occasionally wanted the team to start their shift early. Basically, we spent noon-4:00 Eastern time checking Slack and calling in to see if we were working and when. * Shift leads were occasionally called away from the team or were expected to make calls themselves, leaving them somewhat unavailable for the team, who cannot see that their supervisor/ person to go to for help was otherwise occupied.