Best Buy Express Reviews

So obviously, since I quit, I did NOT enjoy the following. The pressure to sell and hit targets is unbelievable and as a person with anxiety , was unbearable if I'm honest. Targets were given based on hours you'd work. Increasing with more hours. We were expected to have discussions with EVERY (and I mean literally EVERY customer) whether they came in for Batteries, headphones, drones, literally anything in the store. It was very unreasonable and unnatural especially as we'd have VERY rude customers who wanted NOTHING to do with chatting to us and simply wanted to buy their item(s) and leave. They don't care about how many products you sell in store...at all. They look at how many Bell services you sell. I was hitting targets my first month and eventually couldn't handle having my job held over my head any longer and my interactions with customers critiqued. I found it very hard to *leave work* at the end of the day. Managers are FORCED to put HIGH pressure on the Sales Associates because if we weren't hitting targets, he/she would get fired. It's so unfortunate that The Source has become a literal front to just get harassed for services. You have targets for EVERYTHING - Email captures, cellphones, home services, consumer electronics. To be fair, I was warned during my interview that it would indeed be A SALES POSITION - I just don't think anyone realizes how much sales pressure there truly is. If you at ALL are apprehensive or nervous about PUSHING products, services on people do NOT attempt working at The Source. Do yourself a favor and actually listen to these reviews, as I did not. If you are somebody with ANXIETY do NOT attempt this job either. I recommend working at the source to SEASONED sales associates who already know how to push services and have no shame doing so. The most successful Sales Associates working at The Source (and this is discussed between co-workers all the time.) are the ones who are SHADY AND DIRTY sales people who lie to get sales.

-No respect or loyalty given to employees. I work in a district with a couple of stores totaling about 12 employees. The turnover rate is disgusting. I've seen so many people get fired for the dumbest of reasons (with no notice btw) or put down into part time positions in the last year. It makes me sick. People are dissapearing left and right. -Career progression does not exist. If you are starting from the bottom, you will never go up. You will not become a manager. They only want part time staff. People will leave due to stress or get fired, and you may have the opportunity to pick up some hours and take on some extra responsibilities that a manager would usually do. You will be expected to do these things without a raise in pay or any other incentive. You and your coworkers will work your butts off pulling full time hours, doing manager duties for free, and trying to keep up with your quotas. Only to never receive any recognition or incentive and then be thrown back down to 15hr shifts and treated like garbage. -DSMs and managers will always blame who ever happens to be below them. I've had to take many conference calls intended for managers and it is upsetting. Every issue with sales or store ops will be blamed on the sales associates. It's never the managers or DSMs fault. And how do they plan to resolve this issue? With PIPs and other scare tactics. Employees are supposed to be coached on a regular basis by Managers to help improve their sales techniques. Doesn't sound like a bad idea eh? If only they actually did this. You'll just get slapped with a PIP and wonder what you did wrong. -These smaller regions are completely dieing. Stores are being shut down with no notice and their employees are being let go. -Benefits are terrible if you're part time, which you probably will be. -It's all about services. They don't care about anything else. Hitting quotas are difficult and they also don't care how little traffic you may get. You are required to pressure everyone into mobile and home services. And I mean everyone. -Scheduling is very inconsistent. It can change with less than a days notice. I've heard management refer to one of the employees as unreliable because he couldn't pick up a shift on his off day. I could go on for hours but I think I've made my point clear. I'm sure retails a tough business. But this absolutely feels like the wrong way to go about it.