BetterNight Reviews

3.0

44% would recommend to a friend

(46 total reviews)

37% positive business outlook

BetterNight has an employee rating of 3.0 out of 5 stars, based on 46 company reviews on Glassdoor which indicates that most employees have an average working experience there. The BetterNight employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

46 reviews
1.0
13 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Work from home options, but not worth the pay for the workload. If you are a mediocre employee who likes to train for 6 months and pretty puch be a waste while the smarter/workaholic people who have no choice but this company keep the company afloat, this company is for you!!

Cons

Poor leadership, poor work culture, leadership team delusional they portray everyone is happy here and its the complete opposite, underpaid employees, heavy workload for poor pay, patients are discrimated often and get different care depending on their status/power and race…. Sooo much nepotism, they hired abroad from the philipines because of the high rotation they had and unwillingness to compensate their US employees. If you want to be part of a company who outsoruces jobs to save money, here it is. 75% of the employees here are mediocre and do the bare minimum, don’t know what they are doingor just dont care… while the other 25% keep the company afloat because hey have no choice but need the WFH flexibility and/or don’t value themself good enough. Or are directors who get paid the bug bucks to keep up with this BS.

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BetterNight Response
1y
Thank you for sharing – we're sorry to hear that this was your experience, however, we do want to address a particularly troubling statement in your review regarding patient care. BetterNight does not, under any circumstances, discriminate against patients based on their race, status, or any other characteristic and we strive to treat every patient with the same level of care and respect, regardless of their background. Any claims to the contrary misrepresent our commitment to our patients and our values. Again, thank you for your feedback. We wish you all the best. -BetterNight
1.0
28 Oct 2024
Recommend
CEO approval
Business outlook

Pros

The privilege of working from home.

Cons

MICROMAMAGEMENT. Poor training, Incompetent members of leadership. Unorganized, BetterNight does not care about their patients let alone the employees. They only care about the money. This is the worst place to work. You will be micromanaged even during times that you consistently hit your numbers. Meeting KPI is extremely difficult most days. They have these meetings where it feels like you're being put on trial. Asking to account for 2-3 minutes here and there...Terrible! Me-"If there's no pattern, why are we here?" It was hard to not laugh. They did a huge layoff in March, and we were told that there would not be more, HA! The remaining employees were treated so bad that most of them quit! Extremely understaffed and they laid-off another 100 people last month. They're outsourcing everything. Patients waiting weeks/months for CPAP devices. You get cursed out and blamed for things daily that are out of your control. Patients are being overcharged. This place is a scam all around and constantly in trouble with Medicare fraud. My last day is next week and I'm not submitting any notice!

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BetterNight Response
1y
Thank you for taking some time to share your experience – we're sorry to hear that your time with BetterNight didn’t meet your expectations. To address your statement regarding Medicare compliance, we have never received complaints or concerns regarding Medicare fraud and take compliance with Medicare regulations very seriously. We have a dedicated Compliance team to ensure we comply with the various, complex healthcare regulations, including those under Medicare. Our employees also have access to an anonymous reporting portal to report instances of Medicare fraud and other acts of misconduct and we respond to these submissions promptly. Our commitment to ethical patient care is unwavering and one of our most important standards. Again, we’re sorry that your experience with BetterNight wasn’t what you had hoped. We wish you the best in your future endeavors. -BetterNight
1.0
25 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Nothing to comment under this portion

Cons

In my experience, several factors hindered my ability to perform effectively in my role here and decreased my respect and appreciation for this company. **HR Management** The HR department management used virtual and in person meetings as opportunities to vent about personal life, often causing scheduled meetings to run overtime. For example, management encouraged and participated in oversharing personal details and drinking alcohol during one of the weekly HR meetings, named “Rose Friday.” Before the first mass layoff and cut raises, management gave a ~20% under the table raise to select employees. Additionally, when I raised concerns about the company's financial state or business direction, management responded condescendingly, suggesting that I lacked understanding of how the industry operated. The company policy against departmental relationships is strongly enforced by HR upon other departments, however, management supported a relationship within the HR department for years. **Departmental Relationship** The ongoing relationship between direct management and a coworker created a significant conflict of interest. This coworker received lower workload and higher pay for the position they held. They were given an extra raise before their first year, which deviated from standard protocol. During the Annual Company Core Value Awards, this coworker was a nominee and abused the HR database to access confidential votes regarding their election status. Their reason for doing so was to see the names of people who voted for them. There were several instances of misconduct related to this coworker; management was a witness to most of them. All formal complaints that I filed in regards to these incidents were swept under the rug. Direct management promised me several training opportunities, but trained their partner instead. Our daily check-ins were regularly used for inquiries about my trips during PTO, weekend plans, and other activities outside of work. When they presented my data analysis report to upper management, they took credit for all of it. **General HR Problems** All surveys and polls were not anonymous, despite being advertised as such. The HR department would use meetings to investigate and identify individuals who provided “undesirable” feedback. This includes launching investigations to determine who has left negative Glassdoor reviews and going the extra mile to get them taken down. The feedback from exit interviews and 30/90 day check-ins was consistently ignored and not acted upon. HR uses significant time and resources to gather employee feedback that goes completely unheard. After the company’s first mass layoff, HR’s solution was to promote a virtual scavenger hunt and encourage social clubs. HR received unanimous feedback that Viva Engage clubs were not what employees needed during times of low job security, yet HR continued to push for it. As soon as the first mass layoff finished, direct management was sending memes through Microsoft Teams. **General Company Problems** Salary increases across all departments were random and often did not align with employee performance, resulting in discrepancies of 10-15%. Decisions about raises are typically made by individuals from outside the relevant departments. Interns are usually related to someone within the company while upper management is comprised of the executives' friends. Some management positions were created solely to accommodate personal connections. Mass layoffs were conducted unilaterally by the executives, with no input from department managers, leaving most employees uninformed and in the dark. The company cut the most recent scheduled raises, but continued to fund food banquets and office remodeling in the San Diego location.

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BetterNight Response
1y
Thank you for taking the time to share your feedback. We strive to create a fun, supportive team and growth-focused environment for all employees, and we’re confused and sorry to hear that this wasn’t your experience. Although the points mentioned don’t align with our values or practices, we actively encourage current and past employees to reach out to us directly if they have concerns so we can address them constructively. In addition, all employees have been provided with multiple feedback channels, including an anonymous option, to submit any concerns and complaints. We value all feedback we receive, respond to feedback promptly, and make improvements to our practices and policies when appropriate. We wish you the best in your future endeavors. -BetterNight
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Glassdoor has 46 BetterNight reviews submitted anonymously by BetterNight employees. Read employee reviews and ratings on Glassdoor to decide if BetterNight is right for you.