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      Billtrust

      Engaged employer

      Billtrust Reviews

      3.4

      55% would recommend to a friend

      (399 total reviews)
      avatar

      Grant Halloran

      62% approve of CEO

      49% positive business outlook

      Billtrust has an employee rating of 3.4 out of 5 stars, based on 399 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Billtrust employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      399 reviews
      2.0
      17 Sept 2018

      Politics Caused the Demise of Billtrust Marketing

      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Once upon a time from 2016-2017, there was great leadership in Billtrust Marketing, and the culture was top notch. Cut to today : complete 180 degree change, with no end in sight....

      Cons

      The Executive team fired that great leadership I mentioned, along with many other good people. Those of us left got zero strategic direction or leadership and then were blamed for the lack of results. Oh, and the nasty Director running the show in the meantime is a hazard to the company - no leadership AND no results. But evidently, top grade behind-smooching skills.

      avatar
      Billtrust Response
      7y
      Thank you for taking the time to provide your feedback. We are committed to having an open and transparent culture. It’s unfortunate we did not have an opportunity to discuss your concerns while you were employed here. There have been some significant changes to the Marketing team this year, all designed to position us for success in 2019 and beyond. Change can often be difficult but also necessary at a company growing at the rate we are today. I want to assure you there was always a plan. One of our values state, "Fix the problem, not the blame." As a leadership team, we would never place blame on a single person, team, or department. Instead, taking accountability as one team and focusing on fixing issues to move towards accomplishing our goals is always our priority. - Steve Pinado, President
      1.0
      12 May 2023

      Place is going down hill fast

      Senior product manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Very little now that there is a new CEO and new PE firm involved.

      Cons

      New CEO New Leadership Key leaders exiting business New PE firm that knows nothing about the payments market

      1.0
      18 Mar 2024

      It's painful, it's changed, it's private equity...

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There are still some people around that are good to work with/for. Some benefits are still nice such as the "Unlimited PTO". There is challenging work to do for those that enjoy it. We are better at product strategy and we have been executing well on it.

      Cons

      Terrible raises after successfully doing a ton of challenging and high stress work. Poor recognition of accomplishments. They laid off many people last year and in a company meeting basically threatened us to do better or more layoffs will come. They boast that they have improved employee benefits but where are they? Oh, we do get our birthday off even though we have unlimited PTO anyways... Changing health insurance companies and Open Enrollment schedules was not exactly an improvement. The talent/HR team seems to think Managers are the only ones that should have accountability/ownership. The company pulse surveys that are "anonymous" ask several questions to identify you. They also have false choice questions that appear to make you think in a specific way. All that said, we are told to retain top talent...

      Viewing 1 - 3 of 399 Reviews
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      Glassdoor has 432 Billtrust reviews submitted anonymously by Billtrust employees. Read employee reviews and ratings on Glassdoor to decide if Billtrust is right for you.