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Biometrics4ALL takes all employee inputs seriously, including those that no longer work for us. Biometrics4ALL provides opportunities for individuals who have demonstrated or shown the potential characteristics of becoming a successful employee in a company with very sophisticated software servicing a mission critical industry. Those that have been successful in the company exhibited a sense of urgency, responsibility, and thrives on achievements. In fact, some of our most technical and best employees did not have direct IT or software experience prior to joining Biometrics4ALL. They succeeded and surpassed their peers by demonstrating their ability to learn and apply technical knowledge to achieve exceptional results. Additionally, very substantial bonuses and raises were paid out every holiday to about half of the company that have performed well throughout the year.
Biometrics4ALL does not require any employee to work overtime; however, we do provide an environment where employees desiring to spend extra time perfecting their skills to achieve exceptional results can do so without obstacles. All employee work hours were set using the employee’s own time request prior to becoming an employee, and hours are adjusted periodically at employee’s request. Over achievers do tend to work longer hours; however, some of our star performers work between 40 and 42 hours per week. More than half of the employees worked less than 42 hours per week and no hourly employee work more than 50 hours per week. Furthermore, Biometrics4ALL provides all employees with full medical coverage and at least 3 weeks of Paid Time Off (PTO).
Biometrics4ALL cares a great deal about all employee’s happiness and work environment. This is the reason, the company spent an extensive effort to ensure an awesome work space with pool table, air hockey table, outdoor soft seating area for lunch and breaks, free soda, fully automatic espresso machine, instant hot and cold water dispenser, dishwasher, microwave ovens, toaster oven, high-end office chairs (Herman Miller or Human Scale), and large cubicles and offices. During the last few months, Biometrics4ALL hosted a company holiday party with thousands of dollars of raffle gifts, white elephant gift for all employees in the office, a pool tournament with prizes for the winners, company logo shirts for all employees, monthly birthday cake celebration, random ice cream or desert breaks, lunch party for our anniversary, a skating event, and K1 speedway go-kart racing. We certainly provide ample office supplies and have purchased all reasonable office supplies upon request. However, we do not have the ability to distribute office supplies to employees who do not ask; nor do we prevent any employee to bring their own special office supplies if so desired. We do believe in not wasting resources as any responsible company should.
In addition to training videos, documentations, and quizzes; Biometrics4ALL also provides a triage tool with extensive knowledge base. Furthermore, in 2017, our Support Department (the department you were in) has received weekly classroom training without exception, and a few of those training were conducted by the President/CEO. Our historic turnover rate in Support Department is on par with the industry average and companywide better than the industry average. Turnover in the Support Department is inevitable since exceptional support members moved up to our Quality Control team (several have) and we now have a program that provides a direct career path to software development for exceptional Support team member with a Computer Science College Degree. Those that do not perform well, will likely part ways with the company at some point as expected.
As with most IT companies, we are constantly looking for new ways to conduct interviews that can help us identify winners more accurately. In 2017, we reassessed all of our past interview techniques and brought back an interview method which we believe was the most successful of the dozens of methods we have used over the past decade. Regardless, we will continue to refine our interview process for years to come.
In summary, Biometrics4ALL has achieved a 12 consecutive years of 20 to 25% annual growth. This is the direct result of the performers we have acquired, trained, and groomed over the years. We are very proud of our achievements and our performers; we will continue to find ways to make it even better .
We thank you for your comments and we will certainly take all of your inputs into consideration and make our company even better.
