Blacks Outdoor Retail Reviews

Awful, distrustful company. Always focusing on Loss Prevention, which I understand is important to a company but creates an ethos of distrust within the area. Very competitive daily targets, with area managers encouraging hard selling as opposed to customer rapport. Working in management was a nightmare, with a 40 hour contract and no paid overtime but not having enough store budget to properly staff the store. I must've done at least 43 hours every week. Got paid nothing for central London working. Refusal to provide decent working space, would not refurbish old stores - staff rooms are cupboards. No good incentives for staff. Management totally stressed about every visit as if it's the end of the world. Constantly changing Visual Merchandising to the point where it was impossible to actually gain enough skills to be able to run your own store. Audit's were hellish and all the responsibility was placed on the manager/assistant manager team. If management quit there was no rush to fill the post and other management would just absorb the workload and the hours - see above, no overtime however. Awful company that taught me a lot about life but would've killed me had I not resigned and done something I enjoy.

No heating in winter or cooling in summer if in an older store, customer services at ho are crap! Have to bombard customers with add on's, email and surveys.