-No PTO (for anyone other than managers, and managers get 5 days a year, and you get yelled at for using it).
-No OT allowed / Preferred days off. (Managers cannot have mondays/fri/sat off). And often they will make you work 6-days a week for months on end. I worked 3 months straight on 6 days a week with no thanks, monetary or otherwise, only the threat that it would happen again if we did not meet the unattainable "goals" each store was given. They will also "incentivize" working 10+ days straight but will treat anyone whom opts-out as the enemy, and the incentives are (other than maybe 10 of the 120+ stores) also unattainable. Non-management employee's have NO say in their schedule and are expected to work regardless of life situations.
-Benefits start at 408$/mo (and they are bad)
-No support. The company itself does not employ support staff, so when 1 of the 7 systems you routinely use act's up you are stuck calling random employee's hoping someone has an answer, they do not.
-Deprecated systems. This company uses a program made in 1993. Along with that they use 2 separate POS systems (they couldn't figure out how to sell accessories and signal boosters in the same program). They use 4 other web based platforms that have a combined failure rate of almost 55%. Enjoy spending 2 hours on a 15 minute transaction just to be yelled at that you aren't managing your time wisely.
-No training. Legally they will say they trained you, its 10 days on an Ipad talking about the "sales process", not training on anything you will actually deal with on a day to day basis, 0 systems training (Every day you will use between 3 and 8 systems), none. Even after asking for 6 months for additional training for me and my team, none was provided nor offered,
-Turnover. As soon as you get your foot in the door you can tell how unorganized this company is, most employees see this early on and make the correct decision to find employment elsewhere.
-Demotivational / negative reinforcement.(I have receipts to prove all of this, which will all be on reddit soon.) If you do enough to be a "star" you will get praise, anything under that you are treated like a leper. Daily "losers" list posted in the company wide chat (pics on reddit). If you are missing on something or need help you are label as "useless" or some other expletive. Daily conference calls that should absolutely be emails. They want you on conference calls so they can trash talk you without it being provable in text, and they do not record these calls specifically for this reason (and your record option is disabled).
-Behind the times. Every week there are about 10-20 "non negotiables" that need to be completed. Rather than use the systems they have in placed (deprecated or not) to pull this data, they require it all to be done via manual reporting through teams/email/GroupMe . You will be manually reporting numbers at the minimum of twice a day (yes on your days off too), despite the fact that the systems that your upper management (the people you are reporting these numbers to) use are the same systems and have the functionality to automatically pull all this information. Now given your upper management also is untrained, but that's the companies problem, not yours as a subordinate. You will manually report when your deposits have been picked up (as opposed to the company getting its report from the company it pays to do that job). The amount of manual reporting for 2024 is insane and just shows how behind the times this company truly is.
-Employee benefits. This is just one example, but there are many; When requesting leave for an employee from HR the response I got was not "here is the article number for the policy" or "here is how that works" I was asked "who is this for" and after I answered that email I never heard from them again and neither did the employee involved, however when I asked my direct manager I was told "Her? There's no way were giving her maternity leave". Which is totally inappropriate, policy should not change depending on how much a company "likes" an employee. There is probably some actionable legal stuff there.
-NPS (Customer satisfaction). You are graded and paid / punished on your customer service survey score. Missing this leads to losing 30% of your commission. If the company were customer service focused this would not be much of a talking point, however, we as management are told that if an "escalation" (something that isnt a sale basically) comes into your store you are to "take their number and try to call them back in 24-72 hours" (also SS on reddit later). This is not customer service, unless you are purchasing a new phone line they do not want you in their stores "wasting" their time. If you don't help the customer you get bad surveys, if you do help the customer, the company tells you that you aren't doing a good job. Lose, Lose.
I could go on, but I think I have made my point.
