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      BoilerJuice

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      BoilerJuice Reviews

      3.7

      73% would recommend to a friend

      (50 total reviews)

      Tim Buckman

      33% approve of CEO

      67% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.8

      Culture and values

      3.8

      Diversity and inclusion

      3.7

      Senior management

      3.6

      Compensation and benefits

      3.4

      Career opportunities

      BoilerJuice has an employee rating of 3.7 out of 5 stars, based on 50 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BoilerJuice employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      50 reviews
      1.0
      5 Dec 2025

      Please don’t do it!

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Taking your final steps out of the company

      Cons

      Massive turnover of staff! Like a cattle market! It’s a shock if you actually stay beyond 4 weeks by either being told to go or leaving as the environment is toxic, clicky, training non existent and zero support from team leaders

      2.0
      5 Oct 2024

      Not a Healthy Work Environment

      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      no weekend is the only good thing to work there

      Cons

      Everything was good during the training. once we started getting on calls , it was far from perfect. we were being told to be firm and empathies with the customer in each call but with no proper solution. Every time customer called to take an update about their product and the only thing we could say is apologies and as we didn't have any information. we were then told to escalate it to the proper channel and it wasn't resolved for weeks. customer again end up calling with no update. even at times we genuinely wanted to help customers but we were not allowed to make a direct contact with the vendors as it has to go through with the team leader. I understand this point as well but there were some customers aged 75+, disabled, and one lady literally cried . I am sorry but this is not customer service at all and this wasn't I had signed for,, The Team leaders are quite unsupportive and we were were being watched like for every call made me really uncomfortable at times. people were being laying off just like that without a proper intimation. I started getting anxiety issues . this is unethical in my opinion.

      avatar
      BoilerJuice Response
      1y
      Thank you for sharing your detailed feedback. We're pleased to hear you appreciated the work schedule, and we’re sorry to learn about your concerns regarding the support and escalation process. Delivering positive customer experiences is something we take very seriously, and we understand how important it is for our agents to feel empowered to assist customers effectively. Our aim is to ensure that all team members feel supported, both through clear processes and by fostering a collaborative environment. While we work to balance this with quality and compliance requirements, we’re always looking to improve the resources and tools available to our teams. We also encourage open dialogue with our management team, who are here to support and address concerns as they arise. Timely feedback helps us respond more effectively, and we encourage team members to raise issues directly whenever possible. Thank you again for sharing your experience. We appreciate your input and wish you all the best for the future.
      Viewing 1 - 3 of 50 Reviews
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      ReviewsBoilerJuice reviews

      Glassdoor has 53 BoilerJuice reviews submitted anonymously by BoilerJuice employees. Read employee reviews and ratings on Glassdoor to decide if BoilerJuice is right for you.