Booking.com Reviews | Glassdoor.com.au

Booking.com Reviews

Updated Dec 5, 2019

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3.4
65%
Recommend to a Friend
85%
Approve of CEO
Booking.com CEO Glenn Fogel
Glenn Fogel
97 Ratings
Pros
Cons
  • "Some Team leaders treat their agents differently(in 125 reviews)

  • "Progression for next step would be in Amsterdam(in 98 reviews)

More Pros and Cons
  1. "Would highly recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Account Manager 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Booking.com full-time for more than 5 years

    Pros

    People, culture, travel, office space, career opportunity if you are willing to relocate

    Cons

    Technology taking over candidate skill set or experience

    Booking.com2019-06-15
  2. Helpful (9)

    "Toxic office culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Sydney
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Booking.com full-time

    Pros

    Opportunity to travel, central office, office events, free lunch on Fridays

    Cons

    Toxic office culture, inexperienced team leaders, favoritism, bullying from higher ranks, corrupt HR

    Advice to Management

    Stop promoting Account Managers with no people skills to Team Leaders. Just because someone is successful in their job it doesn't mean they are able to lead a team. Have a close look at your higher ranks - majority are bullies. The HR team is in place to protect the company not the employer. Ask yourself why certain people never received an exit interview?

    Booking.com2019-07-19
  3. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Booking.com full-time

    Pros

    Very dynamic teams & fun environment

    Cons

    Lack of flexibility, and work life balance.

    Booking.com2018-10-25
  4. "Best in OTA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Booking.com full-time for more than 8 years

    Pros

    Well established business. Best in industry. Fast paced. Really feel like you a contributing to bottom line.

    Cons

    Trying to find a one size fits all approach to APAC is a chalkenge

    Booking.com2018-07-01
  5. Helpful (4)

    "Below average pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Sydney
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Booking.com full-time

    Pros

    Travel (a lot of domestic and some international). Many opportunities for growth and learning.

    Cons

    Below average pay. Local office culture is not in line with broader company culture (cliques, some bullying from leadership, loose on ethics).

    Booking.com2018-04-04
  6. Helpful (4)

    "50/50"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Booking.com

    Pros

    Some people get treated very well

    Cons

    Everyone else is not treated so well. There is a real sense of the haves and have nots

    Advice to Management

    Transparency and equality

    Booking.com2017-02-14
  7. Helpful (13)

    "If you are the boss's favourite you get everything; if not, it's time to get a new job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Sydney
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Booking.com full-time for more than a year

    Pros

    Looks promising from the outside.

    Cons

    No training or support. Toxic work environment. Toxic corporate culture that is based on favouritism. Average work day 10-15 hours.

    Advice to Management

    Stop hiring managers who have no experience in managing a team. Stop having managers absent 50% of the time. Team leaders who are on-site required.

    Booking.com2016-09-17
  8. Helpful (3)

    "Fast moving Slow to react"

    StarStarStarStarStar
     

    I have been working at Booking.com

    Pros

    Fast working environment, travel opportunities, great events, great people, support from Colleagues is fantastic, annual parties in Amsterdam, opportunities to move to different locations for work

    Cons

    Extremely high expectations to deliver results in very short time frames, yet very slow to assist if an issue arises. The company does not have structure in many departments, hence a lot of confusion and no transparency or accountability or support from management. Very sad that they lose great people because of these factors. Be careful of the 'glitz and glamour' as often these are just a buffering and often a... small reprise in the scheme of things.

    Show More

    Advice to Management

    Listen to people, define structure, procedures, ensure HR is up to date with work policies in each country. Help your people, and retain great employees. Management is not always right

    Booking.com2015-04-16
  9. "Little fish in a big tank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Booking.com full-time for less than a year

    Pros

    Frequent travel, generally relaxed workplace environment with mainly young people (under 35s). Lots of company training and chance to travel to HQ in Amsterdam.

    Cons

    Corporate decisions based on what the larger markets dictate, with little interest in atempting to adapt to local markes.

    Advice to Management

    Listen to the people on the ground.

    Booking.com2013-04-20
  10. Helpful (11)

    "Poor pay and questionable management practices made up for by some nice employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     

    I worked at Booking.com

    Pros

    Mostly nice mix of international colleagues Many training opportunities Cafeteria and social element. End of year party in Amsterdam is great. Not too formal (dress code etc.)

    Cons

    Seems to follow pure capitalist US style. Huge CEO pay and profits contrasted against poor salaries at lower levels. Various disappointing behaviour from middle management. Questionable practices with multiple 'trial periods', punitive sick day system, etc. Lot's of buzz words and hype. No corporate social responsibility or environmental program. Multiple interviews for even the most basic... position.

    Show More

    Advice to Management

    All this time on ethics training and then pay people poorly / act questionably whilst turning unimaginable profits. Seriously?

    Booking.com2013-03-09
Found 2596 reviews