Booking.com Reviews
Updated Dec 5, 2019
"Supportive and enthusiastic work environment" (in 165 reviews)
"work/life balance is highly prioritised" (in 123 reviews)
"Some Team leaders treat their agents differently" (in 125 reviews)
"Progression for next step would be in Amsterdam" (in 98 reviews)
"Would highly recommend"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookNo Opinion of CEOI worked at Booking.com full-time for more than 5 years
Pros
People, culture, travel, office space, career opportunity if you are willing to relocate
Cons
Technology taking over candidate skill set or experience
Booking.com2019-06-15- Helpful (9)
"Toxic office culture"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo Opinion of CEOI worked at Booking.com full-time
Pros
Opportunity to travel, central office, office events, free lunch on Fridays
Cons
Toxic office culture, inexperienced team leaders, favoritism, bullying from higher ranks, corrupt HR
Advice to Management
Stop promoting Account Managers with no people skills to Team Leaders. Just because someone is successful in their job it doesn't mean they are able to lead a team. Have a close look at your higher ranks - majority are bullies. The HR team is in place to protect the company not the employer. Ask yourself why certain people never received an exit interview?
Booking.com2019-07-19 "Customer Service Specialist"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookNo Opinion of CEOI worked at Booking.com full-time
Pros
Very dynamic teams & fun environment
Cons
Lack of flexibility, and work life balance.
Booking.com2018-10-25"Best in OTA"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Booking.com full-time for more than 8 years
Pros
Well established business. Best in industry. Fast paced. Really feel like you a contributing to bottom line.
Cons
Trying to find a one size fits all approach to APAC is a chalkenge
Booking.com2018-07-01- Helpful (4)
"Below average pay"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookNo Opinion of CEOI worked at Booking.com full-time
Pros
Travel (a lot of domestic and some international). Many opportunities for growth and learning.
Cons
Below average pay. Local office culture is not in line with broader company culture (cliques, some bullying from leadership, loose on ethics).
Booking.com2018-04-04 - Helpful (4)
"50/50"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendPositive OutlookApproves of CEOI worked at Booking.com
Pros
Some people get treated very well
Cons
Everyone else is not treated so well. There is a real sense of the haves and have nots
Advice to Management
Transparency and equality
Booking.com2017-02-14 - Helpful (13)
"If you are the boss's favourite you get everything; if not, it's time to get a new job."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendPositive OutlookNo Opinion of CEOI worked at Booking.com full-time for more than a year
Pros
Looks promising from the outside.
Cons
No training or support. Toxic work environment. Toxic corporate culture that is based on favouritism. Average work day 10-15 hours.
Advice to Management
Stop hiring managers who have no experience in managing a team. Stop having managers absent 50% of the time. Team leaders who are on-site required.
Booking.com2016-09-17 - Helpful (3)
"Fast moving Slow to react"
StarStarStarStarStarI have been working at Booking.com
Pros
Fast working environment, travel opportunities, great events, great people, support from Colleagues is fantastic, annual parties in Amsterdam, opportunities to move to different locations for work
Cons
Extremely high expectations to deliver results in very short time frames, yet very slow to assist if an issue arises. The company does not have structure in many departments, hence a lot of confusion and no transparency or accountability or support from management. Very sad that they lose great people because of these factors. Be careful of the 'glitz and glamour' as often these are just a buffering and often a... small reprise in the scheme of things.
Show MoreAdvice to Management
Listen to people, define structure, procedures, ensure HR is up to date with work policies in each country. Help your people, and retain great employees. Management is not always right
Booking.com2015-04-16 "Little fish in a big tank"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookNo Opinion of CEOI worked at Booking.com full-time for less than a year
Pros
Frequent travel, generally relaxed workplace environment with mainly young people (under 35s). Lots of company training and chance to travel to HQ in Amsterdam.
Cons
Corporate decisions based on what the larger markets dictate, with little interest in atempting to adapt to local markes.
Advice to Management
Listen to the people on the ground.
Booking.com2013-04-20- Helpful (11)
"Poor pay and questionable management practices made up for by some nice employees"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
I worked at Booking.com
Pros
Mostly nice mix of international colleagues Many training opportunities Cafeteria and social element. End of year party in Amsterdam is great. Not too formal (dress code etc.)
Cons
Seems to follow pure capitalist US style. Huge CEO pay and profits contrasted against poor salaries at lower levels. Various disappointing behaviour from middle management. Questionable practices with multiple 'trial periods', punitive sick day system, etc. Lot's of buzz words and hype. No corporate social responsibility or environmental program. Multiple interviews for even the most basic... position.
Show MoreAdvice to Management
All this time on ethics training and then pay people poorly / act questionably whilst turning unimaginable profits. Seriously?
Booking.com2013-03-09