Booking.com Reviews

Updated Aug 3, 2021

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Found 4,512 of over 5,066 reviews

3.8
76%
Recommend to a Friend
76%
Approve of CEO
Booking.com President and CEO Glenn Fogel
Glenn Fogel
961 Ratings
Pros
  • "Open environment, Good Benefits(in 120 reviews)

  • "Great environment and friendly staff(in 101 reviews)

  • Cons
  • "Very low salary, required to work BH(in 68 reviews)

  • "For example should a staff member that happens to be gay, is in the wrong no one will say anything as that person will scream homophobia(in 60 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 3 years

      An organization that values their employees.

      Apr 21, 2021 - IT Support Technician in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Flexible work culture with bonuses and salary adjustments depending on your KPIs. - Pretty good work/life balance (Weekend on-call aside). - Organization that clearly values their employees. I feel like I'm always looked after. - Travel perks to other offices and countries as per role. All in all, it's the best company I've ever worked for.

      Cons

      - Work can be demanding and rather ad-hoc but what IT Helpdesk role isn't?

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    2. 3.0
      Former Employee, more than 3 years

      Great team environment, development and rewards

      Aug 1, 2021 - Account Executive in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great supportive team environment. Bonuses are great! Party and bonus perks.

      Cons

      Opportunities hard to come by if you aren't "in" with management. Some positions were filled without the position even being internally advertised.

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    3. 3.0
      Former Employee, more than 3 years

      Rocketship company that grows and challenges it’s people at pace

      Jul 3, 2021 - Market Manager in Brisbane
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Well set up with fantastic support structures. Has a great learning pathway and clear KPIs that challenges its people to grow and strengthen their commercial acumen. The culture is potent and the company actively indoctrinates its people to the Booking.com way. Lots of resources and no expense spared to ensure its people are properly equipped to succeed.

      Cons

      Despite its intentions of being a progressive, flat structured organisation, it still very much embodies a top down leadership mechanism with a noticeable degree of power distance. This can at times disarm and disengage teams, particularly when chasms and disconnects occur between the vision of the organisation and the realities at the coalesce.

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    4. 5.0
      Current Employee, more than 3 years

      Best company I’ve ever worked for, great leadership

      Apr 20, 2021 - Account Manager in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company benefits. Free Friday lunch. Had many opportunities to travel to Singapore, Hong Kong for training(pre Covid and I believe it will come back in the future). The company provide many way to grow you and free sources for LinkedIn learning, Udemy and Coursera. Everyone is very inclusive and supportive in the office, especially the Oceania management team, always push you out of the comfort zone, level you up whenever they can. Very lucky to have the regional manager in our region, she pays a lots of attention to details to our day to day life and always gave us some good big picture insight

      Cons

      We used to complain we travelled too much but now we really miss travel (bloody Covid!). Also If you don’t work hard enough and only hoping to get a promo with out any effort, this is obviously the wrong place for you.

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    5. 5.0
      Current Employee, more than 3 years

      Highly recommend

      Apr 20, 2021 - Account Manager in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Best company I’ve worked for to date. Always feel supported from local management. Clear KPIs & communication and continually challenged for personal development. The people are what makes this company great! Despite working from home they have done everything to keep the culture alive.

      Cons

      Global company so sometimes changes can be slower than you’d like.

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    6. 4.0
      Former Employee

      Great company culture and nice team

      May 7, 2021 - Account Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture and diverse peer groups

      Cons

      Communition gap between regions is there

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    7. 2.0
      Former Employee

      Hyper competitive work environment

      May 15, 2021 - Staff in Melbourne
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice office in the city centre

      Cons

      An unhealthy competitive work environment created reluctance to share information, low salary.

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    8. 4.0
      Former Employee

      Overall a friendly and enjoyable workplace

      Feb 18, 2021 - Former Employee in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great work/life balance, friendly and helpful employees globally and emphasis on diversity, inclusion and mental health in the workplace

      Cons

      Some favouritism shown in the senior team. Not much opportunity to move up the ladder and to get promoted unless you move outside of Oceania.

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    9. 2.0
      Former Employee, more than 3 years

      Toxic office in Sydney

      Mar 18, 2021 - Senior Account Manager in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free lunch on Fridays, good benefits, overall company is great (outside of Oceania)

      Cons

      Inclusion and diversity culture that's promised by the company does not exist in Oceania: Toxic office culture Favouritism Bullying from higher ranks Discrimination Corrupt HR If the Regional Manager likes you, you are fine; otherwise, get out!!! Promotions don't happen for your competences, some managers don't even know their job

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      1 person found this review helpful
    10. 5.0
      Former Employee, more than 3 years

      Great workplace

      Mar 8, 2021 - Account Manager in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company benefits, people, culture, off sites, training

      Cons

      At the time a lot of work travel

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    Viewing 1 - 10 of 4,512 Reviews

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