Boston Market Reviews

Impossible standards. They use SMG to measure guest experience, you are supposed to run 70% or higher yet you are constantly being hammered to cut labor dollars. You are told to not get task oriented during a shift but don't give you the man power to allow this. You are held accountable to a staffing guidelines that is outdated and caters to low volume stores. There is ZERO work life balance. Holidays are a thankless time... you are expected to kill yourself and don't even pay time and a half. Pay is terrible for the standards they set both in terms of management and crew. And forget about a raise... if you get one it is so trivial its insulting. Corporate heads constantly talk about embracing the companies core values but routinely ignore them. Area manager is disrespectful and horribly trained doesn't know anything. God forbid you get a complaint... it will immediately be your fault no matter what happened and expect emails to fly in from every level of corporate (up to the CEO George Michel) telling you how terrible you are.

Not enough hours, low pay, management doesn't listen to ideas you have, when they run out of chicks it's the worst customers always complain. They should have trash cans in the dining room very annoying