BoxLunch Reviews

3.4

55% would recommend to a friend

(462 total reviews)
avatar

Steve Vranes

52% approve of CEO

38% positive business outlook

BoxLunch has an employee rating of 3.4 out of 5 stars, based on 462 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BoxLunch employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

462 reviews
2.0
5 Mar 2024

It changed, A LOT

Recommend
CEO approval
Business outlook

Pros

The benefits were really good and offered to even the lowest level part time managers, the schedule was also very flexible and it was really fun working in an environment where you can be around things you love and talk about them openly with coworkers and customers without coming off as a nerd!

Cons

Working here for almost 3 years, A LOT of things changed. They stopped giving us paid holiday parties, they cut hours dramatically to the point where you have to work ALONE a lot if you're a manager, which is not safe or good for shrink (and yeah, you'll get in trouble if shrink is bad). If you're an associate you'll be scheduled 5 hours a week max, every other week... Because of how dramatic the hour cuts are. The pay is also horrible, starting managers off at $12 for the amount of work that's expected. The company has also been unnecessarily pushy when it comes to sales, making us walk around with an iPad that's huge to ask customers on the sales floor if they have rewards... It makes the customer uncomfortable and neither the employee or the customer wants to be in the situation, so why implement it at all? There's more important connections to make with the customer.

2.0
21 Aug 2021

Good Concept, Horrible Pay

Recommend
CEO approval
Business outlook

Pros

The customers are some of the best. Because of what BoxLunch sells, the type of customers that come in are usually those who have a passion for at least one of the licenses they carry (Disney, Anime, TV Shows, Movies, etc). The customers are almost always friendly and ready to chat about their favorite movie/episode/comic.

Cons

The pay. Sales Associates never leave minimum wage unless they go for a higher position. Past that is Keyholder, who is expected to act like a manager when the other managers aren't there for only $0.50 over minimum wage. Then there are the Part-time and Full-time Assistant Managers who only make about $1 and $4 above minimum wage respectively (with some stores not even having FT Assistant Managers depending on volume), both of which are expected to work 32 and 40 hours respectively for almost the same amount of work as a Store Manager. Now for the Store Manager: they get paid very low comparable to other store managers (think $20-30k below the median salary) and while there can be some negotiation for this position's pay upon hire, the company will never pro-rate those higher if the minimum wage raises. This means that the sales associates and those close to minimum wage get raised closer and closer to the manager pay without the Store Manager ever moving, aside from a possible measly average $0.35 annual raise if the store performs well. And while there are possibilities for bonuses for anyone in a management position (Key and higher), the amount is based off of position and only the Store Manager sees a noticeable bump if their sales goals are exceeded. Finally, the company tries to show the communities that "we care" while advocating and creating a culture to never discuss pay, for fear that their policies to "pay little until people burn out and then replace them" gets noticed.

2.0
28 June 2017

Former management

Recommend
CEO approval
Business outlook

Pros

Getting to know customers as a second family. Giving back to the local food banks through customer sales.

Cons

Not enough training for any management DM is not personable All about numbers and not the people No coaching or development, just negativity through higher management Favoritism

Viewing 1 - 3 of 462 Reviews

Glassdoor has 468 BoxLunch reviews submitted anonymously by BoxLunch employees. Read employee reviews and ratings on Glassdoor to decide if BoxLunch is right for you.