Does Brightpoint Health pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightpoint Health employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Brightpoint Health. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Brightpoint Health?

48% of Brightpoint Health employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightpoint Health 3.1 out of 5 for work life balance, 3.1 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Brightpoint Health?

Call Center Agent (6) , Care Manager (5) , Administrative Assistant (3) , Manager (3) , Medical Receptionist (3) , Licensed Clinical Social Worker LCSW (2) , Program Manager (2) , Social Worker (2)

What are the pros of working at Brightpoint Health according to real employee reviews?

"Good Benefits" ((in 12 reviews)); "coworkers are friendly and nice" ((in 3 reviews)); "Salary and compensation was competitive" ((in 3 reviews)); "suite people actually care and are accessible." ((in 3 reviews))

What are the cons of working at Brightpoint Health according to real employee reviews?

"High caseloads, and poor upper management" ((in 5 reviews)); "Bad management." ((in 4 reviews)); "Lack of communication between departments, a care manager cannot communicate with a medical provider of the same agency without complications, which in the long run affects a patient/client due to lack of coordination of care." ((in 3 reviews)); "In certain areas there is some Bad leadership.... some people are just feel entitled for no reason" ((in 3 reviews)); "All this results in a very stressed, inefficient, chaotic work environment where front desk personnel and laboratory med techs take the brunt of the anger; yelling, screaming, and cursing from the patients." ((in 2 reviews))

What are employees saying about Brightpoint Health redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightpoint Health redundancy and their outlook for job security at Brightpoint Health in 2026.

Brightpoint Health Reviews

2.9

48% would recommend to a friend

(89 total reviews)

Anne Kaufmann Nolon

72% approve of CEO

42% positive business outlook

Ratings by category

3.4

Diversity and inclusion

3.2

Compensation and benefits

3.1

Culture and values

3.1

Work/Life balance

2.8

Career opportunities

2.5

Senior management

Brightpoint Health has an employee rating of 2.9 out of 5 stars, based on 89 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Brightpoint Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

89 reviews

2.0

16 Apr 2016

Great environment. Terribly unorganized

Graphic designer

Recommend

CEO approval

Business outlook

Pros

Everyone is extremely welcoming. Very diverse staff. Everyone is friendly. Beautiful headquarters office space. Great tea. Popcorn everyday. Great office environment

Cons

Extremely unorganized. Bad server systems kept crashing. I'm terribly disappointed in this company. They hired me in February I started in March. I would start a project and be told in the middle of my project to stop what I was doing to work on another project. Then told to stop that 2nd project to yet work on another project. Wasn't given the creative liberty to work on a project to completion at all and wasn't given great feedback. No constructive criticism. If my project wasn't what was wanted I was told "it's not quite right" but not told how and why and what I can do to make it better. Only a month into my employment my entire department was called in by the CEO and HR and told they knew since December they were having money issues and told us they couldn't afford us. Told us we were terminated on the spot! Why would you hire me then?! Plus they gave me 5k above the salary they initially budgeted for. They have poor budgeting and accounting skills!

Brightpoint Health Response

9y

I really appreciate your feedback in this review. The decision to re-assess some of our positions was a very difficult one and was not taken lightly. As a result of delays in opening clinics where we serve our patients, we had to re-assess our operating model. As such, we are pleased to have made the changes at the right time in order to be able to serve more patients that have a variety of needs. Thank you for the time you did spend with us and we will continue to review feedback we receive to make it a better environment for our employees and patients.

1.0

23 Feb 2016

Trashy and very distasteful Environment

Credentialing specialist

Recommend

CEO approval

Business outlook

Pros

Do not bother wasting your time at this company. They sell a piper's dream and as soon as you accept and start working you realized that the company stands for everything opposite of what was told. In my work history I have never seen a company ran like this. No one seems to know what they are doing, there is no structure or order, employees dip as they please. This company is a revolving door people do not stay long as soon as they find out out disorganized and trashy the company is they leave. Save yourself the time and aggravation and look elsewhere I would not recommend this company to my my enemy no matter how desperate they are to find a job no one deserve to be treated like a second class citizen.

Cons

There are no cons just plain dry, boring and disorganized.

Brightpoint Health Response

10y

Thank you for your review. We are sorry that your working experience with Brightpoint Health was not the best. We have looked into your concerns though and have confirmed that we have the required Facilities staff at each of our 23 locations to maintain the safe and clean environment our employees deserve and have maintained. We stand strongly on our Core Values and take all the feedback we receive very seriously. Since you have indicated you are no longer employed with the company, it will be difficult for your to see our progress however we do appreciate your feedback. Thank you again.

1.0

26 Dec 2015

Disorganized and Wasteful

Manager

Recommend

CEO approval

Business outlook

Pros

Salary and benefits are competitive. Most co-workers are easy to deal with. The main office in Chelsea is streamlined but comfortable.

Cons

A number of things regarding how Brightpoint Health is run, need to be fixed. The biggest problem is organization. This place suffers from major disorganization--from IT to External Relations. There are often technical problems with the company website, in-house software, etc., which can take all day, or longer, to fix. Upper management overall needs major improvements. Some people in administrative positions who have creative skills are not allowed a chance to use these talents. Instead, money is wasted on overpriced "consultants" and freelancers. Call me an old yenta, but after reading some of these, obviously phony, reviews, I felt I needed to speak up.

Brightpoint Health Response

10y

Thank you for your review. As we grow, we are constantly looking at the ways in which we can improve the organization. We take all the feedback we receive seriously and are communicating more effectively with our IT and External Relations team to ensure the staff needs are met. Our CEO meets with employees monthly at skip lunches, visits sites regularly and hosts Town Halls to hear directly from our staff. We are also giving more accountability to the "Front Line Leaders" to manage their staff accordingly. I see you are still employed so please feel free to reach out to humanresources@brightpointhealth.org if you have additional feedback that you think will help us during our growth and expansion. Thank you again for your feedback.

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