employer cover photo
employer logo
employer logo

Brightstar Hospitality Management

Is this your company?

Brightstar Hospitality Management Reviews

1.9

12% would recommend to a friend

(9 total reviews)

28% positive business outlook

Reviews by job title

9 reviews
1.0
19 Apr 2026
Recommend
CEO approval
Business outlook

Pros

No pros come to mind

Cons

Brightstar took over management of the hotel and since then staff turnover has been high and staff satisfaction low. The management of the company claim to be people first and let seem to have no regard for the staff working in the hotels often not even bothering to learn names of the staff there. They want to cut costs at the expense of over working what few staff they have which removes any aspect of work life balance. Safety never seemed to be a concern multiple safety concerns were raised to them with the response being work around it there isn't enough money to fix it putting staff and customers at risk. What few staff are left at the hotel working under them still do not have good things to say and those that disagree with them often find themselves bullied out of a a job and replaced with someone who will do whatever they want

1.0
25 Mar 2026

Toxic, high-turnover environment

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You will be forced to learn quickly due to the pace and pressure.

Cons

This is a company with a consistently high turnover rate, and after working here it’s very clear why. People don’t tend to leave for better opportunities, particularly when valued, they leave because the environment becomes unsustainable and undeniably toxic. The culture is built on pressure, not leadership. Expectations are unrealistic from the outset, workloads are excessive, and there is absolutely no support to help employees meet them. When things inevitably fall short, the responsibility is placed entirely on individuals and this is where things start to get ugly. Concerns raised are routinely ignored or brushed aside, which creates a culture where people feel unheard and undervalued. There is also a noticeable lack of integrity in leadership, what is said publicly about values and culture often does not reflect the reality of how people are treated day to day. There is a strong sense of a “revolving door” where people are pushed to their limits, beaten down by bully boy tactics and replaced rather than developed or retained. Morale is low, and trust in leadership is now non-existent. Work-life balance is poor, with little flexibility or understanding for employees’ lives outside of work, particularly if you have children. The expectation is that work comes first, regardless of personal circumstances. Pay is incredibly low for the level of responsibility and pressure involved, and progression or pay increases are minimal or do not exist - never mind the promised 'bonus'. Effort and performance do not appear to be fairly reflected in compensation. The company promotes a “people first” ethos, but in practice, the focus is overwhelmingly on profit. Employees are treated as expendable, and the culture feels transactional rather than supportive. Overall, this is not a healthy or sustainable working environment. The gap between how the company presents itself and the reality internally is dramatically different.

1.0
26 Feb 2026

Terrible company - bully boy mentality

Recommend
CEO approval
Business outlook

Pros

The only pro was the feeling of giving in my notice.

Cons

Bullies. No consideration for people with child care arrangements. Most of their hotels are housing asylum seekers!!

Viewing 1 - 3 of 9 Reviews

Glassdoor has 10 Brightstar Hospitality Management reviews submitted anonymously by Brightstar Hospitality Management employees. Read employee reviews and ratings on Glassdoor to decide if Brightstar Hospitality Management is right for you.