Urgent takes precedent of what is important Procedures and processes are changed too often Do not communicate changes to people affected by the changes Do not follow their own rules (benefits or disciplinary actions) COO make offers of monetary value and do not fulfill then A company that relies so heavily on software and IT had the full Dallas IT staff gone in less than a year, the most experienced accounting staff member left for a less stressful job, the HR Manager also left, a floor manager left - for a better opportunity!!! (one out of two).....(all under the direction of the COO in Dallas). So there must be something wrong in there.