Does Brook Street pay their employees well?

According to anonymously submitted Glassdoor reviews, Brook Street employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Brook Street. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Brook Street?

32% of Brook Street employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brook Street 3.4 out of 5 for work life balance, 2.8 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Brook Street?

Recruitment Consultant (63) , Administrative Assistant (55) , Administrative Officer (43) , Admin Officer (35) , Administrator (18) , Office Administrator (18) , Recruiter (18) , Administrative (14) , Administration Officer (12) , Court Usher (12) , Customer Service Advisor (11) , Consultant (9) , Executive Officer (9) , Permanent Consultant (9) , Manager (8)

What are the pros of working at Brook Street according to real employee reviews?

"Fully flexible and pay was good" ((in 35 reviews)); "some friendly staff" ((in 28 reviews)); "Good training and system." ((in 28 reviews)); "Some great people." ((in 26 reviews)); "Friendly teams and always willing to help" ((in 18 reviews))

What are the cons of working at Brook Street according to real employee reviews?

"poor management, shift work, night shifts" ((in 29 reviews)); "Poor communication from the agency and often to aligned with the assignments management." ((in 24 reviews)); "Micro Managed Low Salary Each brand has its own set of rules and are not regulated by head office." ((in 18 reviews)); "No benefits at all." ((in 12 reviews)); "Bad Manager, doesnt care about staff" ((in 11 reviews))

Brook Street Reviews

3.3

32% would recommend to a friend

(540 total reviews)

Michael Stull

5% approve of CEO

33% positive business outlook

Brook Street has an employee rating of 3.3 out of 5 stars, based on 540 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brook Street employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

540 reviews

4.0

28 June 2026

Great team and management, but in-office only limits balance

Finance and admin officer

Recommend

CEO approval

Business outlook

Pros

Working with a good team Good management

Cons

Work was all in office so not the best work life balance

2.0

23 June 2026

Easy work but boring and repetitive tasks

Administrative assistant

Recommend

CEO approval

Business outlook

Pros

'Easy' work which matches the level of pay

Cons

Boring and repetitive, role feels inessential

Brook Street Response

5d

Hi, Thank you for your feedback. The majority of people working for us have a very positive experience, but we accept things can go wrong and are sorry to learn your experience was a poor one. Kind regards Brook Street

3.0

22 June 2026

Nice people with progression opportunities, but low pay and no WFH

Court usher

Recommend

CEO approval

Business outlook

Pros

Nice people 1 week notice period Opportunities for progression

Cons

Get paid less with significantly less benefits than MoJ staff No work from home

Viewing 1 - 3 of 540 Reviews

Jobs at Brook Street

Recordals Officer (Manage Transactions)

Newport, Newport, Wales

Administration Officer

Client Support Administrator

Sevenoaks, England

·

GBP 29K - GBP 29K /yr

(Employer provided)

View job

Sales Support Specialist

Belfast, Northern Ireland

·

GBP 27K - GBP 29K /yr

(Employer provided)

View job

Brook Street

Brook Street Reviews

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Reviews by job title

Great team and management, but in-office only limits balance

Easy work but boring and repetitive tasks

Nice people with progression opportunities, but low pay and no WFH

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