Support role here is better than other SaaS companies!
Pros
Company Pros: - Employees are valued and treated humanely in the company. - Initiatives to remain competitive are regularly introduced in the company, which benefits the employees to keep up with the new trends in the industry. - Pay and benefits are competitive. - Remote working environment eliminates all the daily travel related worries and stress. - Annual cadences helps with in-person culture building and team bonding. - You also get remote work setup costs reimbursed from the company. This helps to upgrade your workstation at home (I bought a gaming chair). Or you can choose to spend the WFH allowance to work from a co-working space, etc. - Culture wise, people picked here are the best of the lot. Especially in the core engineering teams. - After spending some time in the company, you will take pride in the company and your work.” Support Team Pros: - Workload wise: You get high number of tickets to debug and, this gives lots of exposure to different debugging methods. You will also get tickets from various important & known global companies. - Since we cater to Enterprises, you will deal with professional customers. - You also get to use all the new cutting edge Android and iOS devices. - Help is just an ask away from managers and all. You won't be judged for the complexity of ask. - People are chill.
Cons
Company Cons: - ESOPs are not easy to get, even for employees who stay for too long. I wish there was an option to avail ESOPs (even if against some portion of salary). - Since company caters to global customers, depending on your role, you may require to work different shifts and on some Indian holidays. - No Windows or Linux laptop. You get and only have to use OS X machine. Support Team Cons: - After spending 2-3 years, you will hit a ceiling in debugging skills as the debugging patterns are limited and repetitive. - Work stress is often high in this role (tickets do get escalated). - Team collaboration on an issue is not good. - Internal Role Mobility is difficult as everyone wants it after spending good amount of time in Support team. - Rotating shift timings.