Burrow Reviews

3.4

51% would recommend to a friend

(66 total reviews)

Stephen Kuhl

66% approve of CEO

47% positive business outlook

Burrow has an employee rating of 3.4 out of 5 stars, based on 66 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Burrow employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

66 reviews
3.0
15 Feb 2022
Recommend
CEO approval
Business outlook

Pros

During my stint at Burrow, I really enjoyed working here at first! We were working out of a cute, humble little office and I felt appreciated and encouraged by my team. The work atmosphere was very upbeat and you could feel a buzz in the air, the work flow and workflow planning was very organized (sometimes). There were free breakfasts/lunches on Mondays and Wednesdays (if I remember correctly), we had our morning and weekly meetings to keep us all up to speed on what we were working on: it felt like a well-oiled machine. The employees I worked with were exceptional, talented and enthusiastic about what they do: you felt like you could even be friends with them outside of the office. And as the company grew, we eventually moved into a larger office space on W 27th St and things were looking up big time! The pay & benefits were great too, health insurance was fully covered by the company.

Cons

However, there definitely was some trouble brewing under the happy exterior. The company had all the warning signs that it was simply growing way too quickly; we were constantly being pushed on crunch time, the work/life balance was hellish at times. There were weeks when I'd work from 9AM-9PM or longer, back to back, and even with work on the weekends. I understand that each and every company has their crunch time periods, but they were stretching my team and I very thin. I grew extremely burnt out towards the end of my time at Burrow, yet I kept it quiet as I worried that mentioning this would be used against me. (Yes, their quarterly reviews were basically a tattle-tale sheet used against you) And it really looks like Burrow hadn't improved their company culture in that regard, judging from some of these recent reviews. Regarding the recent reviews by the way, I will also say that a lot of the issues being echoed in other Glassdoor reviews about Burrow are VERY true. The work culture at Burrow was very bro-centric and upper management really didn't take roles filled by women very seriously (unless they were directly responsible for money flow). I've personally seen at least 4 women get fired or leave the company because of this (including my superior), this led me and one freelance contractor to be the only people left on my team for a few months. Upper management didn't help matters either. I never felt truly appreciated or valued by the CEO, as Stephen simply thought of most of the company as expendable. I vividly remember him mentioning in a meeting one time, "You may be cool and funny to be around, but if you don't produce well: goodbye." It came off as very demeaning and authoritarian, I still remember the awkwardness amongst some of us after that meeting. Also the COO at the time (Steve F), he really had a Napoleonic complex, that's all I really can say. I really hope that Burrow has moved on from him, because the bromance between him and the CEO was really fueling some toxicity in the workplace. Plus, I'll be honest: a lot of the company events and games we had to part-take in (like the scavenger hunt) downright felt like forced fun and cringey. That's not to say that all company events & get-togethers weren't fun, some definitely were! It's just there were many times where the events felt... a bit canned and forced.

1.0
16 July 2019

Terrible Company

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Generous amount of paid holidays Great insurance policies Lunch on Wednesdays, breakfast on Mondays

Cons

Burrow is a complete mess, it is growing too fast for its shoes and lost it's priorities. Any review site outside of a Burrow website review will show you how terrible the sofa is and how many issues there are from shipping delays, to structural issues, to how the company is a general mess. Do not recommend giving this company your time.

1.0
11 Sept 2019

Toxic company. Do not work here - you'll be miserable.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people are/used to be wonderful and very capable. 20 days of PTO. Great health care paid by employer. Free lunch on Wednesdays and breakfast on Mondays.

Cons

Management was awfully bro-y, and women in leadership roles were rare, which made for a very toxic, man-centric and unempathetic culture. Advancement is nearly impossible since it's all based on review scores that are unattainable - unless of course you're a white male. In that case, you may be able to achieve a promotion after 1.5 years of work, which is honestly too long considering the ridiculous amounts of energy and dedication you need to pour into your work. Completely understaffed and growing way too fast, you are forced to work ridiculous hours and be completely over-extended. You won't be happy or satisfied at Burrow, and most of their current employees are noticing - there's been high turnover in the last few months and their having a lot of issues filling up those roles. Don't be convinced by the reviews on website, or by magazine ads; this is not a good place to work and you'll regret accepting the offer.

Viewing 1 - 3 of 66 Reviews

Glassdoor has 71 Burrow reviews submitted anonymously by Burrow employees. Read employee reviews and ratings on Glassdoor to decide if Burrow is right for you.