CASA/GAL reviews about "upper management"

Very indirect work with foster care and juvenile justice youth- those with a desire to work directly with the youth, need to look elsewhere. Program staff's work mostly consists of communicating and collaborating with unpaid, mostly white middle-upper class volunteers who are doing the brunt of the work. Upper management consists mostly of priviledged persons who are out of touch with the community they are working in and foster care youth. Meetings between management and board are gate kept, leaving the rest of the program staff out of the converations. There is far too much micromanaging, racial microaggressions and unnecessary drama. The amount of emotional labor experiened is not worth the time or the pay. This organization only contributes to the bureaucracy between the legal and welfare systems youth are navigating.

Upper management is disconnected and lacks an understanding of programs. This is not a results focused organization; there are no metrics, goals, or any directives guiding this organization. Management training is so very needed and doesn't seem of value to upper management. The definition of a good manager is one that supports her team (has their back), consistently and frequently acknowledges good work, pushes projects/initiatives forward, is someone of integrity (follows through on her word, comes to work on time, etc.), has purpose in her actions and delegations, and is results oriented. You will not find these qualities in upper management at CASA OC.

Horrible upper management micromanage and inconsistent they have no clue what they are doing. Is all about taking money and not about the children they serve. Don’t let them fool you.

Lack of HR and upper management in smaller organization

CASA of Denton County has significant management issues. There is no HR department which makes addressing any complaints as an employee extremely difficult without placing a target on your back. Additionally, all the upper management are close friends and don't respond positively to feedback. They've done things one way for 20 years and any deviance from that is immediately stopped. They treat their lower level employees like they're disposable which results in high turnover rates and low employee satisfaction. There is a complete lack of diversity and inclusivity at CASA of Denton County and any attempts that are being made towards diversity are only being done so in order to placate United Way who gives CASA grants and is demanding greater diversity. People of color are often treated as tokens and not valued for the diverse experiences and ideas that they bring.