Pros
Despite what I am going to write below, I truly did like my supervisor and working for her. And working from home was nice. That's it. That's the list.
Cons
Where to begin? Before accepting the position (started as a rep in Patient Support, which is your basic call center job), I did what you are doing right now - research. I read the Glassdoor and Google reviews. If you've done that much, you'll see how abysmally low their rating is. That means that neither the patients or employees have a favorable view of the company. I brought this up to the HR lady who first interviewed me, and she responded by saying that the company has been through 9 CEOs in her 14 years (I don't know why she thought that would help her case). If you think the CEO approval rating is low now - it was 3% when I got hired. Progress! I'm just going to list the cons, otherwise this rant will never end. - Pay is paltry. As a rep, you start at $15. When I was promoted to Team Lead, it was upped to $19. You might think that's a lot, but with inflation and rising rents, it's absolutely not a living wage. - There are no raises. Don't even ask. Bonuses are laughable and range from $100-$300 per month. That's not a bonus, that's just more taxes taken out. - Training is a joke. For Patient Support reps, you'll get two weeks and then you're thrown into the fray and will quite literally have to figure most things out for yourself, and reaching Leadership for advice is difficult (if they even bother to respond). - When you do get something wrong, be prepared to feel it on your monthly scorecard. You are micromanaged to the nth degree, and if you contest a scorecard it rarely gets overturned. - Absolutely no communication between departments in terms of roles. When I was in Patient Support, I had no idea what the other teams did and thus did not know how to reach them. Sales people get in the files and quite literally send them backwards and will get upset when the files aren't worked the way they want when they want. No one tells anyone anything, despite an overabundance of useless managers. - Quantity is incentivized over quality in the form of "touches per hour" which is 4 minimum. Because of this, reps will do the bare minimum amount of work to get a "touch" and will get good scores because their touches are up, no matter how useless the touches actually are. Great system, guys. - A byproduct of the poor training, reps just suck in general. They forge notes, copy and paste incorrect notes, call doctor's offices and hang up, transfer calls in loops or circles - and they get away with it. I know because I got away with it. - Software and the VPN are terrible. I swear once a week work would slow to a crawl because one or more of our systems would go down. - Mandatory overtime. I'm sorry, but if your company still requires mandatory overtime in the year 2022, you're doing something wrong. A top-down failure all around. This company's failure to plan ahead and not meet their numbers is not the employee's emergency, sorry. - PTO, sick leave, bereavement - it's all bad. You get three days if an immediate relative dies. PTO accrues at a glacial pace. And if you don't have PTO and you get sick, then you get a point. Get 10 points and you're terminated. - There's a new directive like, every week. I get it, "fast-paced environment" and all that, but when it happens every week, the whiplash is so sudden that you won't have time to adjust before things changes again. The company is constantly chasing new strategies only to backpedal and try something else because surprise, things didn't work out. Full disclosure, I was terminated. I was over the job and had been for months, but it got to a point to where I wasn't able to fake it anymore. I said things they didn't want to hear and had a bad attitude, and was being watched like a hawk. It was deserved, but thankfully I'm free. All of the above points I had written down on a note called "Exit Interview" for months, and I've been saving it for months for just this occasion.