CDSL Group Reviews

They like to insist that they are a family run company to imply they are a “mom and pop” business that cares about their employees while in actuality all they care about is making the family as much money as they can. The whole place has a Victorian workhouse feel to it. They pay as little as they can get away with and work you for 42 hours a week Keeping this in mind let me tell you the things the company DOESN'T pay for. Your 30 minute lunch break, travel expenses to their middle of nowhere office (unless you're upper management, then you get a company Landrover) and, worst of all: sick days (again, unless you're management of course). Because of this most people can't afford to stay home when they're ill and as a result any sickness spreads throughout the entire office. I've seen people with fevers coming in to work. There are no yearly salary reviews or salary banding which means huge discrepancies between wages for equal roles and no raises. This isn't a place where you can grow your career. I came here because I thought it was a good opportunity to improve my skills and learn more in an established company with a good track record. Sadly there is no such thing as growth at Connect. Furthermore, this company may have done well 20 years ago but it never moved into the 21st century. The office and equipment are outdated, the days are long and there is zero flexibility (if you are a minute late you will be docked 15 minutes of pay). The company has been pushing employees to leave reviews recently (also check out the eSpares account, it's the same company) which is indicative of how far removed the upper echelons are from the work force.

Management: There are 3 incompetent managers who collectively are incapable of running the call centre so they are hiring a fourth. One is tucked away in the corner organising the next 'staff inspirational pay cut', bonus cut or reduced pay. The other does nothing but scold staff she doesn't like, if she doesn't like someone she will look for things everyday unrelated to work that she wants to tell you off about, she HATES attractive young women and will make it known. Asking to borrow your phone charger then straight after scolding someone for having a charger on the floor. Or perhaps you're a little too slim to wear a skirt as apparently they have a minimum size requirement for skirts and tank tops in the summer. Thirdly we have Mr Sadistic-Smiles-During-Disciplinaries who lives for making staff cry in disciplinaries and smiling whilst he does it. They all encourage staff to quit in their private meetings and don't know the staff personally. Mr Disciplinary does not even know how the company works and cannot answer customer enquiries because he does not know. All the staff are stressed out including the supervisors who scream relentlessly at staff on the floor "YOU'VE BEEN ON WRAP FOR 2.5 SECONDS" You are not allowed to type notes after a customer enquiry and you're told you're expected to respond to emails whilst on the phone to customers, thus resulting in poor call and email quality. The people above management are never on the floor to see management doing absolutely zero everyday except of course for the inspirational, "make yourself available" bark. Management have been there 43000 years and are too set in their ways to admit they're the problems and the company doesn't care 'cause they're 'loyal' to the company. Call centre agents are screamed at relentlessly and blamed for management incompetence. Everyone is trying to find other jobs but it's always understaffed so forget summer holidays, you can have a Wednesday off in November and 3 Tuesdays off in April. Oh your Nan died today? Sorry no we can't afford for you to go home, you're going to have to stay till 5pm. And when you've finally lost the will to live and decide it's probably time to find a job...time off for interviews...forget about it. You'll be signed off sick or quit in 6 months. Save your sanity.