"The current roster system is inadequate, leading to dissatisfaction among employees. There is a noticeable lack of opportunities for career progression, leaving workers feeling stagnant in their roles. Additionally, there are no clear incentives or bonus structures in place to reward performance, even when employees consistently meet or exceed targets and KPIs. These rewards seem to be reserved exclusively for those in higher-ranking positions. As a result, worker morale has significantly declined, with many employees feeling undervalued and demotivated. turnover is high