Do not work here if you are seeking structure, stability, leadership, competitive wages/benefits
Pros
Flexibility-Able to work from home when needed. Working here helped me vet out exactly what I would never want from my future employer. Not much else, this company is severely flawed and owned by incompetent individuals
Cons
Ownership is blind and unaware of their employees’ contributions. All they're concerned about is appeasing the salesforce at the expense of other employees. The sales team is well tenured and an evil entity all on their own. On average, they have been working for the company for 20+ years while the Operations team and IT have extremely high turnover and a retention average of less than two years. It’s a metaphorical revolving door. The sales team is as cancerous as the owners. They are held accountable for absolutely nothing and get away with whatever they please. When addressed and confronted about their ineptness, the owner told me verbatim, "You are right, but they have been here for x amount of years and will never change." In other words, everyone else must do their legwork regardless of the responsibility. Taking a lunch is virtually nonexistent, although it's legally required for salaried employees. There is an innumerable number of instances where I was forced to get back to work even if I was out of the office. I was actually scolded by the owner for being out of the office for 15 minutes simply because I wasn't able to answer my desk phone when the owner needed to ask me a question. They simply do not care about their employees if it affects dollar signs. Trade. The worst form of "currency" in existence. Instead of giving cash incentives for bonuses. They elect to divvy out bonuses in the form of Trade dollars. It's essentially worthless. The appeal of this only reflects on the owners, rather than their employees. The perceived benefit is it can be used at restaurants in the same network to alleviate the use of paying for your meal with your own cash. However, the companies participating can choose not to accept the currency at their discretion and you have to pay the tip with your own money. If I am to receive a bonus, I would much rather use it on every day necessities or towards bills instead of putting more money in the pockets of the companies partaking in the scheme. The worst part about it is that CTS does not disclose this as a form of bonus pay. They tactfully exclude that when in discussion of bonuses. Vacation offerings is subpar. They offer a meager amount of (5) days for year one. Their insurance is awful. It was too expensive and the coverage was lacking so I didn't even enroll in it.