Big Layoff to start off 2015, and employees jumping ship every week.
Interact use to have a great product that catered to small to medium sized 911 centers, but they've created a brand new CAD from the ground up, forgetting the stuff that was important to those current customers. Trying to play in the big leagues and not having a product that, in its foundation, just works. You can't expect an entire state to use the product and be happy if you can't make a 3 person dispatch center just work. Many unhappy customers threatening lawsuits, and others making moves to other vendors even though they just had the InterAct product installed.
The company rushes to do installs and upgrades just to make the numbers look good. Salespeople that tell customers something just to get them to purchase, and once the customer is hands-on they see that the software really doesn't do what was promised. The integration between products is terrible and is not seamless to customers. Usually makes 911 dispatchers have to work harder and take more steps, thereby slowing them down.
Because of the problems with the software and unhappy customers it seems that the employees have to do everything last minute. Employees are scheduled to be somewhere but at the last moment everything changes, causing more money to be spent on changing flights, plans, etc. There's no consistency in trying to have a family life as Upper Management is totally disconnected from those who actually do the work. Being salaried to InterAct means that they are more than happy to work you every hour of the day. Expecting you to bounce from site to site to site with no real breaks, sometimes being told that you have to work multiple locations without returning home in between.
Lots of Mid-Level and Senior-Level Management have been hired from another CAD vendor, where there, they seemed to did the same thing they are doing to InterAct. They don't know how to run a 911 Software company and are so far out in left field they are quickly forcing the company to close it's doors.