Cancom Reviews

Novosco was a company based on ethics, of helping each other and doing what was best for the customer. Staff had no qualms about working late, chipping in to help and knew they were valued. That is long gone following the takeover by Cancom and the influx of staff from other companies in senior roles. Minimum effort for customers and a just get it done approach without care. Senior management think it’s all about sales figures, rear kissing and back patting among themselves. Unless you shout about how great you are don’t expect any gratitude or salary increase - never mind a bonus. Many staff effectively taking year on year pay cuts due to SMT’s belief in not paying inflation based salary increases as a minimum. When almost the whole HR team leave over 2 months, that’s a telling sign that things are bad

Lack of communication between senior leadership and the rest of the business, the guise of an 'all hands' call is nothing but a 'look at me' opportunity for the SLT with no real information being provided. Lack of progression, you can force your way up through the business in one of two ways: threaten to quit or have a medical procedure performed on your tongue to allow it to reach the darkest depths. Performance is seldom acknowledged unless you are in sales and most definitely not rewarded beyond a laughable 2% yearly bonus. Lack of personal development, there are several systems in place to track appraisals, training, and other personal development goals, they are a great piece of engineering. That being said, management has no interest or time to carry out their part of the deal, leading to no personal development and the whole process moot. Compensation is well below the market rate. If you are looking to break into the sector, this is a great place to start, you won't get attached and you will likely receive offers of double your base rate within a year and having that experience on your CV. Requests for pay increases are grouped into that of the appraisals and personal development, never actioned and you are made to feel like you have requested to use the kitchen sink as a toilet at Windsor Castle. The company is constantly talking about profits in the all-hands calls, but seems to go silent when it comes to paying it forward. Management is far more concerned with PR opportunities and appearing in the newsfeed of LinkedIn than giving employees attention. If you are lucky enough to be in a semi-senior position- be prepared to never see, talk or have contact with your line manager. The "startup" and "collaborative" vibe which was present within the UK entities before 2020 is truly gone. I would like to make it clear that I'm not being bitter- I left on my own volition and the grass was indeed much greener or on the other side, I've just had enough of the false image being portrayed that it's a 'great place to work'. It used to be, it no longer is.