Canon Business Process Services Reviews | Glassdoor.com.au

Canon Business Process Services Reviews

Updated 4 February 2019
187 reviews

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2.8
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Joseph R. Marciano
54 Ratings

Employee Reviews

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Pros
  • "Work life balance within the Billing Team is great as well as to other teams" (in 6 reviews)

  • "It was a great company to work for with great benefits if you are working full time" (in 7 reviews)

Cons
  • "I have been with this company for many years to find out that its not really room for growth" (in 12 reviews)

  • "no room for growth within the organization" (in 19 reviews)

More Pros and Cons

  1. "An OK job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Canon Business Process Services full-time (Less than a year)

    Pros

    Relaxed and friendly environment.

    Cons

    No raises or room for growth.


  2. "Low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Services Representative
    Former Employee - Office Services Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Canon Business Process Services full-time (More than 3 years)

    Pros

    Good contracts at at a number of corporate businesses. Good experience.

    Cons

    Low pay
    No room for advancement

  3. "Business Services Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Services Assistant in Princeton, NJ (US)
    Former Employee - Business Services Assistant in Princeton, NJ (US)
    Doesn't Recommend
    No opinion of CEO

    I worked at Canon Business Process Services full-time (Less than a year)

    Pros

    The pay is comparable according to experience.

    Cons

    Management is not consistent in employee treatment.

    Advice to Management

    Stand up for your employees when they have been maligned.


  4. "Decent for entry level for short term, just don't plan to stay long. The company doesn't."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OSR in Norcross, GA (US)
    Former Employee - OSR in Norcross, GA (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Canon Business Process Services full-time (More than 10 years)

    Pros

    Great training programs, when they are available. Fantastic environment when Management is attentive and engaged.

    Cons

    Benefits are not great. No separate sick time. No apparent concern for work/life balance. Unstable / non existent Management at site level eventually lead to undisciplined and toxic working environment. Goals and expectations are sometimes unclear. No room for growth past 5 years.

    Advice to Management

    Management at the local site level needs to stay focused and engaged. Associate goals and expectations need better defining.


  5. "Canon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Canon Business Process Services full-time

    Pros

    Full time ; Overtime ;

    Cons

    Not for the employee only worried about keep the contract. Pay sucks for the work they want you to do .


  6. "A dumpster fire inside of a dumpster fire."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Services Representative in Portland, OR (US)
    Current Employee - Office Services Representative in Portland, OR (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Canon Business Process Services full-time (Less than a year)

    Pros

    Decent pay, and that's really it.

    Cons

    Vindictive and petty management, nepotism, favoritism, no windows in work site, boring, no room for growth, wasteful of resources.

    Advice to Management

    People quit managers, not jobs, so I guess you can figure out the common denominator in your massive employee turnover.


  7. "Former Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Canon Business Process Services part-time

    Pros

    nice people to work with

    Cons

    no room for growth within the organization.

  8. Helpful (2)

    "Business Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Neptune, NJ (US)
    Current Employee - Anonymous Employee in Neptune, NJ (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Canon Business Process Services full-time (More than 5 years)

    Pros

    The ability to move around in roles is great.

    Cons

    You are a contractor worker at other companies. There is no stability. Your title is almost irrelevant as you're categorized into two groups, a BSA or BSS. Has high turn-over. I have had 6 managers in 4 years. Pay is below market.

    Advice to Management

    Invest more into employees and make them feel like they are an employee of Canon and not just a consultant. If someone's role gets eliminated due to contractors restructure and you cannot place them elsewhere... they just get notice and no severance. It's like working in fear. This is why there is such high turnover.


  9. Helpful (3)

    "Corporate HQ Employee - Financial Billing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Neptune, NJ (US)
    Former Employee - Anonymous Employee in Neptune, NJ (US)
    Doesn't Recommend
    No opinion of CEO

    I worked at Canon Business Process Services full-time (Less than a year)

    Pros

    Good work/life balance; decent benefits and 401k

    Cons

    Poor and abrasive communications between legal, finance and Operations which creates a tense and frustrating work environment. Lack of billing procedures in place which means easy and careless error making. Dysfunctional leadership which enables managers to minimize good workers as is normal office culture at CBPS.

    Advice to Management

    Create an effective open door policy for each department. HR needs more ER involvement within each department. Upgrade systems used in finance/billing. Emotional Intelligence training is highly recommended as many of the workers, exempt and non exempt are either depressed, emotional and or angry.


  10. "Receiving"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Receiving in Wilmington, DE (US)
    Former Employee - Receiving in Wilmington, DE (US)
    Doesn't Recommend

    I worked at Canon Business Process Services full-time (More than a year)

    Pros

    Monday- Friday no weekends and holidays off.

    Cons

    Everyone wants to be the boss. No room for growth