Capita Reviews | Glassdoor.com.au

Capita Reviews

Updated 16 Jul 2019

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Found 2266 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
48%
Recommend to a Friend
77%
Approve of CEO
Capita CEO Jon Lewis
Jon Lewis
352 Ratings
Pros
Cons
More Pros and Cons
  1. "Payroll"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capita full-time

    Pros

    Amazing people good employee benefits

    Cons

    No career progression can be very stressful

    Capita2019-05-08
  2. "Good"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Capita for less than a year

      Pros

      limited opportunity to develop career

      Cons

      Good working environment and friendly staff

      Capita2018-08-06
    • "Ok place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I worked at Capita

      Pros

      It's a social and friendly place to work.

      Cons

      The office location isn't great.

      Capita2015-05-24
    • "Hit all targets NO BONUSES whatsoever."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Cardiff
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I have been working at Capita full-time for more than 8 years

      Pros

      really cant think of any.

      Cons

      No Bonuses Managers are constantly on your back to hit targets and when you do for what.

      Advice to Management

      What is the point in having RED-GREEN-GOLD ratings for employees to only be told at a later date our company here in cardiff are in a pot with 2 other teams who failed to hit the targets even though they are 250 miles away. Team has constantly hit targets for the past 12 months and your website says the more you work the more you can expect to earn.

      Capita2015-03-31
    • "Recruitment business"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I worked at Capita

      Pros

      There are a number of accounts that they have won

      Cons

      No career progression. Very much depended on who you were as to getting any opportunity.

      Advice to Management

      Career maps

      Capita2014-08-15
    • "Room for progression"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Case Handler in Glasgow, Scotland
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Capita full-time for more than 3 years

      Pros

      Supportive environment, training and advancement opportunities

      Cons

      Not the best salaries on offer

      Capita2019-07-17
    • "Getting There"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Category Specialist in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capita full-time for less than a year

      Pros

      Going through completed global transformation which keeps the job exciting. People tend to have good experience abd industry knowledge

      Cons

      Little investment in employees. Use too many contractors Lack of internal governance or guidance, but with finance there is lots of red tape

      Advice to Management

      Start investing in your employees and they will stay.

      Capita2019-07-16
    • "Pretty good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Agent in Rotherham, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capita full-time for more than a year

      Pros

      Good wage for young people, easy to progress if you show good work ethic, work with lots of different people and become friends with a lot of them

      Cons

      Dealing with aggressive customers can be mind numbing at times, no hope for morale if you have a poor manager

      Advice to Management

      Be nice.

      Capita2019-07-16
    • "Overall good company for IT professionals, but it's totally depends on Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - QA Engineer in Pune
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I worked at Capita full-time for more than a year

      Pros

      Work life balance Working culture Learning opportunities

      Cons

      It's totally on manager how people are treated. If you are in to good project and manager is good? Then you will like it.

      Advice to Management

      It's manager driven. Please give some support for employees and HR team aswell.

      Capita2019-07-16
    • "Awesome company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Advisor 

      I worked at Capita full-time for more than 3 years

      Pros

      Fun, staff friendly, management was awesome

      Cons

      Long hours and late shifts

      Capita2019-07-15
    Found 2266 reviews