Capstar Bank Reviews

2.6

31% would recommend to a friend

(44 total reviews)
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Timothy K. Schools

28% approve of CEO

31% positive business outlook

Capstar Bank has an employee rating of 2.6 out of 5 stars, based on 44 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capstar Bank employee rating is 30% below average for employers within the Finance industry (3.7 stars).

Reviews by job title

44 reviews
1.0
20 Apr 2021

This your warning: Avoid at all costs.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

4 weeks PTO each year

Cons

Under new leadership now (previous CEO, Claire, is retired). Summary: Long story short, the recent leadership change has made it a revolving door where people are paid less and expected to carry more and more of a workload as their coworkers leave all while leadership won’t allow positions to be back-filled just to cut payroll and bump up company’s share price a little. Details: After recent leadership change, CapStar feels like a sinking ship; sinking FAST. Avoid working here at all costs. Senior/experienced talent is fleeing to competitors at an alarming rate. Senior/experienced employees are some times let go simply because leadership no longer wishes to pay for the higher salary. New hires seem to be paid substantially less than their counterparts who were hired 2+ years ago. C-suite has been bloated and are now all exclusively older white men. Employees are required to do attendance - feels like grade school all over again. Thanks to recent leadership change, company culture feels like one of based on fear where employees are expendable and interchangeable.

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Capstar Bank Response
4y
Thank you for taking time to share your experience. We appreciate and value your input. As a young, growth-oriented company, our culture is evolving and our priority is to deliver the most exceptional environment for our team. Thank you for recognizing our vacation policy (4 weeks vacation + 1 week sick time time annually) as a pro - we are committed to continually improving our benefits package, including competitive salary, 401(k) 3% safe harbor contribution, industry-leading vacation and sick time, full medical/dental/vision benefits, mental health PTO, long and short term disability, etc. With regard to filling vacant positions, we are working to hire well and quickly by attracting and identifying new talent and prioritizing internal promotions, but have unfortunately felt the impact of of our current economic environment in much the same way as most companies over the last year. Your reference to employee attendance is a method that was temporarily implemented to simply verify which employees were in the office (as many team members were and/or are working remotely) in the event we needed to reference that information for required COVID-19 contact tracing. We are making every effort to keep our team members safe and healthy as we continue to navigate the pandemic. We set a high standard for ourselves and apologize that expectation has not been fully met in your interaction with CapStar as a current employee. We will certainly use your feedback to improve and encourage you to speak with your manager or HR representative to help us learn more about how we can work together to make CapStar better. Thank you again for your insight.
3.0
24 Jan 2022

Great vision but not adapting to market changes

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Generous time off; competitive pay; middle leadership genuinely wants to succeed and impact change; great teammates who genuinely appreciate everyone’s work efforts

Cons

Insurance cost can be prohibitive for family coverage; CEO has an amazing vision for the company but is unwilling to adapt to remote/hybrid opportunities like many others in the market; no training program for new employees

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Capstar Bank Response
4y
Thank you for taking time to share your experience. We appreciate and value your input. As a young, growth-oriented company, our culture is evolving and our priority is to deliver the most exceptional environment for our team. Thank you for recognizing our vacation policy (4 weeks vacation + 1 week sick time time annually) as a pro - we are committed to continually improving our benefits package, including competitive salary, 401(k) 3% safe harbor contribution, industry-leading vacation and sick time, full medical/dental/vision benefits, long and short term disability, etc. We also appreciate your additional advice regarding improved training programs, hybrid work environment considerations and expanded recognition - we value your constructive feedback. We set a high standard for ourselves and apologize that expectation has not been fully met in your interaction with CapStar as a current employee. We will certainly use your input to improve and encourage you to speak with your manager or HR representative to help us learn more about how we can work together to make CapStar better. Thank you again for your insight.
1.0
11 Nov 2022

Please Don’t Do It

Recommend
CEO approval
Business outlook

Pros

Vacation and sick time off

Cons

Micromanaging at its finest. Turnover is unbelievable. I truly don’t know how they will continue to operate much longer. Upper management will smile to your face then fire you tomorrow. I wish I would have never opened this door.

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Capstar Bank Response
3y
Thank you for taking time to share your experience. We appreciate and value your input. As a young, growth-oriented company, our culture is evolving and our priority is to deliver the most exceptional environment for our team because we believe our employees are our greatest asset. We set a high standard for ourselves and apologize that expectation has not been fully met in your interaction with CapStar as an employee. We will certainly use your input to improve. Thank you again for your insight.
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Glassdoor has 46 Capstar Bank reviews submitted anonymously by Capstar Bank employees. Read employee reviews and ratings on Glassdoor to decide if Capstar Bank is right for you.